You will join the Operations, Sales and Support team (OSS) and bring latest technologies to the airlines industry.
Under the responsibility of the Customer Success Manager, you will take part in deploying Tarmac systems in all airports the airlines are flying to. To do so, you will frame their needs and customize the tool accordingly. You will train the end-users (ground operation agents around the aircraft) to collect qualitative data focused on ground operations performance. From these data, you will build the analytics performance dashboards for the Direction of Ground Ops (DGO). Your analytical and synthesis skills will bring them more visibility on what is happening when the aircraft is on the ground. Deployments are carried on site or remotely upon airlines’ agreements with Tarmac. The position involves frequent travels.
Post deployment, you will ensure the continuous and sustainable usage of the system (customer success). You will also ensure technical support for other existing customers with a short response time (worldwide operations in different time zones).
As a member of OSS team and in collaboration with Tarmac’s Data Team, you will decide on the most relevant KPIs to improve airlines’ on-time-performance.
At last, as being in touch with our end-users, you will provide regular feedback to Tarmac Product Team, helping them prioritize the roadmap of further developments and new features. Once a new feature is released, you will oversee the roll out across our users network.
Tarmac is a small and agile company: Your position will evolve quickly upon your interests and the opportunities raised by your work among us. This is an office-based position, but working from home is possible from time to time.
What you will do:
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Understand our clients’ needs and advise them on ground operations best
practices (hands-on experience),
Set up the Tarmac ground operations tool to meet these needs,
Train the end-users and roll out the solution across the world (online or on site)
Deliver high-value technical support to the customers in a short amount of time,
Bring end-users’ feedback to the product team,
Roll out new features and sell them to the existing customers,
Provide strong recommendations and be inspirational.
