Support Engineer

  • Bruxelles
  • CDI
  • Date de dĂ©but : 01 janvier 2025
  • Postuler

Ă€ propos

Chift is a young & fast-growing start-up 🚀.

We created Chift in April 2022 after signing our first customers. In 2023, we were selected among the "Future 40" best companies of Station F. Now, we just closed a funding round with international investors.

We have amongst the biggest European fintechs as clients and we aim at being the European leader in our field. 🦄

Things are moving fast and we want to surround ourselves with passionate and positive people to grow in a good atmosphere. We aim to hire 10 people by the end of the year.

You'll be working closely with the 3 co-founders and the first team members. It is a unique opportunity to participate in such a growth trajectory.

Our Vision :

Connecting software in one click to unleash the power of integrations.

We see a future where all business and financial software can be easily connected together to enhance companies’ performance.

Our Ambition :

Be the European leader in 2027.
We are now mainly active in Belgium & France. We are entering the Netherlands.
Other countries should be launched soon.

Our Values:

Positivity - Ownership - Teamwork

Is it for you ?

So,
If you like the startup world 🚀
If the words API, SaaS and integrations interest you
If you want to live an incredible experience in the driving seat of a successful early stage start-up

—> Join our team 🔥

PS : have a look at https://www.chift.eu/

Descriptif du poste

Intro:

We created Chift two years ago and we want to be the European leader of financial software integrations by 2027 🚀 It’s an amazing opportunity to be part of the early builders of an ambitious and fast-growing start-up.

You will be working closely with the founding team ****and your actions will have a direct impact on the company and the product used by our clients. Depending on your skills and the strategy, we will prioritize the many projects you will be working on.

👨‍💻 Your responsibilities:

You will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems. You will be mostly in contact with the tech team of our clients.

Here is an overview (not exhaustive) of your responsibilities:

  • Support of our customers & 2nd line support for end-users

  • Helping new customers to onboard smoothly

  • Handle tickets related to issue with our applications: sync issues, api issues,

  • Troubleshooting

  • Improve our processes & procedures related to support

  • Documentation of problems & solutions, helping to build the perfect self-service portal for customers

Profil recherché

  • +2y of engineering or technical support experience

  • Developing skills: knowledge of Python and APIs is wanted

    • Comfortable using tooling like Postman to reproduce issues our customers face

  • Love working with customers and have good communication skills

  • Thirst for knowledge; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.

  • Startup enthusiast: the environment is more rock and roll than a corporate job. You need to be open-minded, resourceful, curious, and enjoy collaboration. A first startup experience is a plus, but not a must

  • Having an ownership and "doer" spirit: the small size of the team will allow you to take the lead on different subjects

  • Language: French or Dutch native with a good English proficiency

Process de recrutement

  1. Discovery call with Alexandre, Founder Associate

  2. Interview with Henry, CTO& co-founder

  3. Technical case study

  4. Interview with the 3 founders: Gauthier, Henry and Matthieu

Informations complémentaires

  • Type de contrat : CDI
  • Date de dĂ©but : 01 janvier 2025
  • Lieu : Bruxelles
  • TĂ©lĂ©travail ponctuel autorisĂ©
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