Customer Success Manager (FR/ES)

  • Bruxelles, Paris
  • CDI
  • Date de début : 01 septembre 2025
  • Postuler

À propos

Chift is a young & fast-growing start-up 🚀.

We created Chift in April 2022 after signing our first customers. In 2023, we were selected among the "Future 40" best companies of Station F. Now, we just closed a funding round with international investors.

We have amongst the biggest European fintechs as clients and we aim at being the European leader in our field. 🦄

Things are moving fast and we want to surround ourselves with passionate and positive people to grow in a good atmosphere. We aim to hire 10 people by the end of the year.

You'll be working closely with the 3 co-founders and the first team members. It is a unique opportunity to participate in such a growth trajectory.

Our Vision :

Connecting software in one click to unleash the power of integrations.

We see a future where all business and financial software can be easily connected together to enhance companies’ performance.

Our Ambition :

Be the European leader in 2027.
We are now mainly active in Belgium & France. We are entering the Netherlands.
Other countries should be launched soon.

Our Values:

Positivity - Ownership - Teamwork

Is it for you ?

So,
If you like the startup world 🚀
If the words API, SaaS and integrations interest you
If you want to live an incredible experience in the driving seat of a successful early stage start-up

—> Join our team 🔥

PS : have a look at https://www.chift.eu/

Descriptif du poste

Do you love helping others succeed, thrive in a fast-paced tech environment, and enjoy chatting about APIs over coffee (or at least have the curiosity to learn about them)? At Chift, we’re looking for a Customer Success Manager who’s ready to take integrations to the next level.

Chift was founded in 2022 with a bold mission: unleash the potential of B2B software through powerful financial integrations. We’re growing fast and already work with incredible clients like Revolut, Qonto, Pennylane, or Mollie. Now we’re scaling across Europe, and we need you on board.

🎯 Your Mission

As a Customer Success Manager, you’ll play a strategic and operational role. Your job is not just to support—but to partner. In many B2B SaaS companies, this would be seen as a partnership role: you’ll help our clients leverage Chift to power their own product, fuel their growth, and stand out in their market.

You’ll:

  • Ensure smooth onboarding and product adoption

  • Help them market integrations as a competitive advantage

  • Act as an expert advisor on integrations and go-to-market strategy

  • Drive mutual growth for our clients and Chift

👨‍💻 Key Responsibilities

  • Guide onboarding: Support clients during implementation so they can quickly get value from Chift (with the help of our Solution Engineers)

  • Drive adoption: Make sure integrations are activated and used effectively

  • Advise strategically: Help clients use integrations as a sales & marketing asset

  • Be the voice of the customer: Share feedback with our product and tech teams to help us improve

  • Identify growth opportunities: Spot upsell paths and help clients go further with Chift

  • Solve proactively: Get ahead of issues and guide clients with calm, clarity, and confidence

  • Collaborate internally: Work closely with sales, product, and marketing to offer a 360° client experience

Profil recherché

  • Experience: +3 years in Customer Success, Account Management, Partnerships, or other client-facing roles in SaaS/tech

  • Languages: Native French speaker with excellent Spanish skills; mastering English and Dutch could be the cherry on the cake 🍒

  • Tech-savvy: Familiarity with APIs, software integration, and an understanding of accounting/financial tools. Or at least curious about these subjects.

  • Fintech curiosity: You don’t need to be an accountant, but you’ll hear a lot about accounting and finance-related topics.

  • People person: You like building trust, finding solutions, and making your clients shine

  • Customer-Centric Mindset: You genuinely enjoy helping clients succeed and are driven by their success.

  • Drive: Ambitious, goal-oriented, and able to thrive in a fast-paced, high-pressure environment.

  • Startup mindset: Autonomous, hands-on, structured, and adaptable

Process de recrutement

  1. Interview with Alexandre, Founder Associate (30min)

  2. Interview with Gauthier, CEO & co-founder (30min)

  3. Business case

  4. Final interview: presentation of the case and meeting of the founders (1,5 hour)

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 01 septembre 2025
  • Lieu : Bruxelles, Paris
  • Télétravail partiel possible
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