Strategic Account Manager

About

Dfns is the leading Wallets-as-a-Service (WaaS) platform that helps fintechs, institutions, and enterprises worldwide simplify digital asset management and securely bring users into crypto. Our API-first approach has made Dfns the most popular developer platform to configure, automate and orchestrate digital asset applications and operations at scale. Powered by advanced security and cryptography, Dfns serves as the reliable multichain wallet backend for top players in banking, payments, trading, lending, tokenization and other financial services.

Trusted by clients like ABN AMRO, Fidelity, Standard Chartered, Stripe, Moonpay, and more than 160 fintechs, Dfns secures $1 billion in monthly transactions with a perfect record: no hacks, no lost keys. Incubated by Techstars and Station F, Dfns has raised $30M from investors like Further Ventures, White Star Capital, Motive Partners, Bpifrance, Susquehanna, Coinbase, Semantic, Wintermute, Figment, Motier, Hashed, 6MV, and others.

Job Description

Join our exceptional team of leaders (CEO, CISO, CTO) and experts (software, security, and cryptography engineers) to build the leading blockchain wallet infrastructure for the next era of finance. We’re looking for a high-energy, customer-focused professional ready to make an impact in a fast-growing fintech scale-up. As a Strategic Account Manager at Dfns, you’ll wear multiple hats: supporting customers, driving success, managing onboarding, and handling both inbound and outbound sales. This role is ideal for someone who thrives in a fast-paced, results-driven environment, takes ownership, and wants to grow. We’re looking for sharp, adaptable, and proactive individuals who can navigate complex stakeholder relationships across tech, legal, and business functions in finance. If you're bilingual (English and Spanish), tech-savvy, resilient, and bring a startup mindset, this is your chance to help shape the future of digital asset security.

Preferred Experience

Responsibilities

  • Customer Support: Serve as the primary point of contact for non-technical customer inquiries, ensuring timely, accurate, and effective resolutions that reinforce trust and satisfaction.

  • Customer Success: Build and nurture long-term relationships with key accounts to drive engagement, ensure retention, and expand platform adoption. Act as a strategic advisor to help clients get the most value from our solutions.

  • Onboarding: Lead the non-technical onboarding process for new clients, aligning their business goals with our platform capabilities and ensuring a smooth and structured ramp-up experience.

  • Sales Activities: Qualify and manage inbound sales inquiries, identify customer needs, and guide them through the buyer journey to drive revenue growth and platform adoption.

  • Stakeholder Management: Coordinate across internal teams—product, engineering, legal, and operations—to ensure customer needs are met, blockers are resolved, and initiatives are delivered on time.

  • Communication: Maintain clear, professional, and proactive communication with both clients and internal teams, in English and Spanish, ensuring alignment, transparency, and responsiveness.

  • Process Improvement: Continuously assess and refine internal workflows related to customer engagement and sales operations. Identify pain points, implement solutions, and share insights to improve scalability and impact.

  • Market Awareness: Monitor industry trends, evolving client needs, and competitive dynamics to inform account strategies, spot new opportunities, and position Dfns as a trusted partner.

Requirements

  • 5+ years of experience in fintech or crypto, with hands-on exposure to blockchain technologies.

  • Proven ability to perform under pressure, communicate clearly, and make sound decisions in high-stakes situations.

  • A strong entrepreneurial spirit balanced with professionalism and strategic thinking.

  • Comfortable navigating fast-paced, evolving environments and capable of managing ambiguity with confidence.

  • Proactive and outcome-driven, with a strong bias for action and a track record of solving problems and driving results.

  • Skilled at managing and aligning diverse stakeholders across technical, legal, and business domains, especially within financial services.

  • Excellent communication skills in both English and Spanish, with the ability to tailor messages to technical and non-technical audiences.

  • Committed to delivering outstanding customer experiences, with a strong sense of ownership, accountability, and operational efficiency.

  • Humble, resilient, and adaptable, with a team-first mindset and a willingness to roll up your sleeves.

  • Technologically fluent and quick to pick up new tools, platforms, and systems.

  • High levels of energy, intelligence, and execution—demonstrated ability to get things done with focus and discipline.

Recruitment Process

Process

  • Intro call with Co-CEO (30 min).

  • Personality and cognitive tests (30 min)

  • Interview with CEO (30 min)

  • Focus interview with hiring panel (120 min).

  • Reference calls and background checks.

Terms

  • Title: Strategic Account Manager

  • Salary: €60,000-80,000 per year (full-time contract, commissions excluded).

  • Equity: 100-300 stock options (i.e., 0.03-0.10%) vested over 4 years.

  • Location: France, Spain or EU (fully remote with optional access to office)

  • Equipment: MacBook Air and other work essentials.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, Madrid
  • Experience: > 7 years
  • Possible full remote
  • Salary: between 60000€ and 80000€ / year
Apply Now

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