Senior Key Account Manager

About

Welcome to the Jungle is shaping the future of work, leveraging content and technology to revolutionize every aspect of the employee experience. We assist companies in providing a better, more sustainable workplace experience.

Today, over 5,500 companies across various industries showcase their workplace culture on Welcome to the Jungle through exclusive content, team photos, interviews, and key statistics. Our objective is to enable companies to present themselves with increased transparency, allowing candidates to gain a deeper understanding of their people and culture.

Nearly 2.5 million unique visitors actively explore companies, apply for jobs, and engage with our original media and content each month. Our impact extends beyond the platform, resonating with a community of 1.7 million followers across various social media platforms.

Job Description

Within the Revenue team and more precisely within the Account Management team, you will manage and grow a portfolio of 60 to 80 customers by being their privileged point of contact and ensuring their satisfaction.

Your objective is to drive our future growth by building relationships with prospects and clients. Your main mission is to deliver the best customer experience possible, maximize upsell, crosssell, new sales opportunities and reduce churn.

This role is based in Paris in order to be close to your customers and prospects (with up to 2 days remote work per week possible).

Scope & Responsibilities

As a Key Account Manager, you will be in charge of:

1/ Growing your existing customers’ portfolio

Within this scope, you will be responsible for generating cross-selling, upselling and expansion opportunities, as well as reducing churn rate by:

  • Portfolio ARR and NRR growth

    • Presenting new features, products and services
    • Anticipating renewals with potential upsell
    • Leading complex negotiations with multiple key stakeholders, including your clients but also HR & Media agencies
    • Transforming Annual Recurring Revenue (yearly subscriptions) and Non Recurring Revenue (one shot sales) leads sent by the CSM team
    • Identifying and converting Non Recurring Revenue opportunities

  • Customers’ satisfaction:

    • Working closely with the CSM team to ensure the best customer experience
    • Advising on the best use of our products and services
    • Enhancing WTTJ products by sharing customers feedbacks in order to contribute to product, offer (pricing and packaging) and process improvements

2/ Signing new clients

Within this scope, you will be responsible for:

  • Driving new business (including expansion) through inbound and outbound to build a strong pipeline to reach the target and close complex deals

  • Work together with HR & Media agencies to maximize your sales strategy and closing opportunities

  • Owning every step of the sales opportunity life cycle: get prospects’ meetings, determine the client's needs, demonstrate WTTJ's benefits, and guide the prospect through the purchasing steps to close the sale

3/ Internal WTTJ impact:

  • Leading cross-team projects to impact positively the department and WTTJ business

  • Onboarding, mentoring and supporting team members’ performance

  • Contributing to build projects in order to improve Key Accounts team processes and methods with agility and adaptability

Onboarding

First, you will experience our corporate onboarding process which consists of discovering all of our teams and projects. Then, you will enjoy a specific onboarding dedicated to the Revenue team and your role (demos, phone pitch, documentations…). You'll have the right ramp-up on your first quarter to achieve your goals. The idea is to give you all the necessary keys to reach your targets!

What you will find at Welcome to the jungle

An ambitious project in the recruitment and employer branding sector... and lots of ideas to make it grow! A team of 300+ people who are united, enthusiastic and passionate about building and growing our project. Extremely varied skills (video production, tech, content, operations, etc.) and therefore a rich and stimulating work environment.

The main thing is that everyone can progress in the best conditions!

Preferred Experience

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

You are our ideal profile if :

  • You have 8 to 10 years experience in key account management and business development

  • You are not afraid of outbound sales as it will be a strong part of your scope

  • You like to understand needs, convince and sell

  • You like to find solutions and are able to use your initiative to solve a customer problem

  • You are organized, rigorous and responsive

  • You are result and data oriented

  • You are used to work with multiple stakeholders (such as HR and Media agencies, for example)

  • You are fluent in French and in English

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

Recruitment Process

  • Step 1 : Visio interview with Laurène, Talent Acquisition Specialist (around 45 minutes)

  • Step 2 : Visio interview with Constance, Team Lead Key Account Manager (around 1 hour)

  • Step 3 : Visio interview with Dimitri, Head of Customer Experience (around 45 minutes)

  • Step 4 : Visio interview with Camille, General Manager (around 1 hour)

  • Step 5 : Visio interview with Laurène & Marie, Senior Key Account Manager (around 1 hour)

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Experience: > 5 years
  • Occasional remote authorized
  • Salary: between 60000€ and 70000€ None
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