As a talented and inspiring Customer Care Specialist, you will report directly into our Team Leader Customer Care. You will join a team with a great goal : build a premium user experience.
Your main mission will be to ensure reactive and effective support to clients (companies) and users (candidates), coordinate with other teams (product, tech, operations) to solve problems and facilitate the usage of our products.
Here’s a snapshot of your future missions:
International Support: Understand and manage inbound requests from clients and users in order to solve their problems with practical solutions.
Commercial relationship management: Handling upsell and churn requests for accounts in the "Digital" portfolio.
Project management: Make precise report of feedbacks and bugs to the Tech, Product and Marketing teams. You will have to work with them to improve our processes / products.
Reporting: Track the productivity and efficiency indicators of support & participate to upgrade them (answer rate, resolution time, CSAT, number of tickets…).
Knowledge base content creation: Create and organize the knowledge base for all the products and use cases.
What you will find at Welcome to the jungle
An ambitious project in the recruitment and employer branding sector… and lots of ideas to make it grow!
A team of 300+ people who are united, enthusiastic and passionate about building and growing our project.
Extremely varied skills (video production, tech, content, operations, etc.) and therefore a rich and stimulating work environment.
The main thing is that everyone can progress in the best conditions!
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