Presales & Account Manager

About

À propos de Voysen

Voysen aide les entreprises à analyser la performance de leur marque, à comprendre la perception de leurs produits, à identifier les axes d'amélioration et à renforcer leur positionnement sur le marché.

Voysen est spécialisée dans l'analyse intelligente des avis consommateurs présents sur les plateformes e-commerce dans le monde.

Son expertise s'étend de la collecte à l'analyse approfondie des avis grâce à des Intelligences Artificielles développées en interne pour chaque secteur.

Cette approche multi-spécialiste permet à Voysen d'adapter ses solutions aux spécificités de chaque secteur, offrant ainsi une compréhension fine à ses clients.

Job Description

Voysen is looking for a senior professional to take on a hybrid role at the crossroads of sales, technical evaluation, and project management. This person will be the entry point for our inbound requests: assessing technical feasibility with the technical team, building the pricing, and formulating the commercial offer. Once a project is won, they will take the lead in managing it, with the prerogatives of an Account Manager, through to delivery. In parallel, they will actively contribute to business development by designing and running targeted outbound emailing campaigns.

The role therefore covers the entire client relationship lifecycle, from the initial request through to project closure, which requires a genuine ability to navigate between several roles (sales, technical, and project management) and to keep them coherent both for the client and for internal teams. The person we hire will need to be comfortable engaging with both technical stakeholders and client-side decision-makers, and to arbitrate priorities across several projects run in parallel.

The position is attached to our Casablanca office but is carried out entirely remotely, which requires autonomy, rigor in reporting, and strong remote collaboration skills with technical and sales teams.

Handling inbound requests (Presales)

  • Share inbound requests with the technical team to assess technical feasibility

  • Build and formalize pricing for offers

  • Respond to client requests with a tailored commercial proposal

Project management / Account Management

  • Oversee the management of won projects, with the prerogatives of an Account Manager

  • Act as the primary point of contact for clients throughout the project lifecycle

  • Coordinate internal teams to ensure successful project delivery

Outbound campaigns

  • Design and run targeted outbound emailing campaigns

  • Identify and qualify relevant prospects to grow the client portfolio

Preferred Experience

  • Minimum 5 years of experience in a similar role (presales, account management, client project management)

  • Fluent French and English (written and spoken) required

  • Proven experience managing complex accounts

  • Autonomy, rigor, and excellent client relationship skills

  • Ability to work remotely with a team based in Casablanca

Additional Information

  • Contract Type: Full-Time
  • Location: Casablanca
  • Education Level: Master's Degree
  • Experience: > 5 years
  • Possible full remote