Operations Associate CDI | Q3 26

  • Paris
  • Full-Time
  • Start Date: 01 September 2026
  • Apply Now

About

πŸš€ Our Mission : Tracklab is building the system of record for regulated supply chains**.**

Today, in critical industries such as food & beverage, chemicals, packaging, flavors & fragrances, animal nutrition and pharma, compliance data still moves through emails, PDFs and Excel files.

As regulations accelerate across Europe and globally (technical data, product safety, sustainability frameworks & ESG), this creates:

  • Major regulatory exposure

  • Product recalls costing hundreds of thousands to millions of euros

  • Poor data reliability

  • Heavy operational friction

Tracklab provides the infrastructure layer that allows industrial companies to collect, structure, validate and securely share trusted supplier and product data in an auditable, AI-native way.

πŸ‘₯ A strong team

Tracklab was founded in the end of 2022 by:

Nicolas Henry (Ponts & ChaussΓ©es, Columbia University, ex-Uber San Francisco)

Fadel Bennani (HEC Paris, ex-Bain & Company)

You will work directly with Hadrien Fauchet, Head of Operations , who will be your day-to-day manager.

πŸ”₯ Our ambition is simple:

πŸ‘‰ the infrastructure standard companies rely on to operate in an increasingly regulated world.

Each Tracklab deployment starts as a SaaS platform implemented within a single industrial company, structuring its compliance and operational data.

But the real power comes from what happens next.

As companies invite their suppliers and partners onto the platform, these individual deployments connect together, forming a trusted data network across supply chains.

We already work with 100+ trusted industrial companies and 30k+ suppliers across food, cosmetics, packaging, animal nutrition, chemicals, and more.

πŸ“ We're looking for an Operations Associate who wants to make a real impact.

Want to work on systems that matter, in industries at the heart of Europe's economy?

Want to own real client relationships, structure complex data, and help build the operational backbone of a fast-growing SaaS?

Let's talk!

Job Description

What you'll own

As our Operations Associate, you will take full ownership of a critical part of our client operations

  • 🧠 Managing end-to-end client onboarding, from requirements modeling and AI configuration to the setup of operational workflows tailored to each deployment.

  • πŸš€ Free rein to optimize processes with AI, either yourself or with the Product & Data teams

  • βš™ Work closely with Product & Engineering to improve the platform on multiple aspects

  • πŸ“Š Client communication - follow-up meetings, deliverable coordination, and post-onboarding support to drive customer autonomy

  • πŸ› οΈ New Ventures, contribute to the testing phase and launch of new products and services

  • πŸ€– Data processing & structuring - cleaning, formatting, and importing client and supplier datasets to ensure platform accuracy

Preferred Experience

Most important qualities for an Operations Associate role at Tracklab

  • Strong motivation to work on high-impact operational subjects at the intersection of data, project management, and client relations

  • You believe that a well-structured process is the foundation of a great customer experience

  • Strong organizational skills, rigor, and proactiveness: you enjoy taking full ownership and driving your projects from A to Z

  • Entrepreneurial spirit, ability to step out of your comfort zone, and strong capacity for adaptation in a fast-moving environment

  • Driven by a strong team spirit and a genuine interest in client success

  • A first real-world experience (internship, apprenticeship, or junior role) in operations, project management, or a client-facing function

Skills & Tools

Must haves

  • Proficiency with Excel or Google Sheets: comfortable handling complex datasets and structuring information

  • Strong written communication skills in French and English: client-facing emails and structured documentation are core to the role

  • Organized and detail-oriented: you can manage multiple client accounts simultaneously without dropping the ball

  • A first hands-on experience in a client-facing, project coordination, or operations role

Nice to Haves

  • Familiarity with SaaS platforms and an interest in how they are configured and operated

  • Knowledge of agri-food, cosmetics, or other regulated industries (certifications, supplier compliance frameworks)

  • Curiosity about AI-assisted workflows and data validation tools

Our Stack

  • Tools: Notion, Google Sheets, Claap, HubSpot

  • Platform: Tracklab (you'll become an expert)

  • AI: Claude - used daily for operational tasks

Recruitment Process

Salary, compensation, location, benefits, and holidays

  • Full-time permanent position (CDI) - starting September 2026

  • €36,000 – €38,000 gross annual salary + Performance Bonus

  • An office-first company. 1 day of remote work per week

  • 50% public transport reimbursement, Swile (Meal voucher)

  • A fully equipped office nested in the heart of Montmartre (Paris, 75018)

  • Write to jobs@tracklab.co

How to apply and process for this role

  • πŸ€™ 20-minute phone screening interview with our Hiring Manager

  • πŸ’» 1-hour take-home operation case study

  • 🏒 On-site interviews at our Montmartre office

    1-hour technical interview with the Operations Manager

    1-hour interview with the founders

    30-minute interview with our Customer Success Manager

  • πŸš€ Formal offer to join the Tracklab team

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 September 2026
  • Location: Paris
  • Education Level: Bachelor's Degree
  • Experience: < 6 months
  • Occasional remote authorized
  • Salary: between 36000€ and 38000€ / year