Customer Success Manager

About

In a world of complexity and constant change, innovation is needed now more than ever.

At Bloomflow, we believe tomorrow's innovation will be collaborative, large companies are operating in a world that extends beyond the walls of their own enterprise into a wider ecosystem.

New products, services and methods will be created, improved and distributed by collaborative innovation ecosystems.

Our mission is to enable impact-driven organizations to work with innovation ecosystems to develop new business and solve operational challenges.

Bloomflow is the collaborative innovation management SaaS platform to:

🎯Build, map and manage ecosystems of innovation providers

🎯Implement methodology for partner relationships & projects

🎯Enable collaboration by collecting needs, sharing innovation opportunities and leveraging internal expertise

🎯Monitor innovation KPIs, projects, relationships, and engagement

Our platform is recognized as a best-in-class collaborative innovation management solution used by 60+ large international clients across 90+ countries.

We are a passionate, international team headquartered in Paris.

Job Description

Introduction of the team

The Customer Success team, today composed of 6 people, is responsible for supporting our customers throughout their journey with Bloomflow.

The primary objective is to ensure a high level of satisfaction in order to guarantee the success of the customer's transformation or project.

Your missions

As a Customer Success Manager, you will manage a portfolio of Enterprise clients to make sure that they get the most out of our product and continue to be happy & loyal customers.

  • Manage a portfolio of Enterprise customers and ensure our customer’s overall success with Bloomflow (from onboarding to contract renewal, including enablement, adoption, customer health, and satisfaction)

  • Assist customers in dealing with anomalies by liaising with support and the product where necessary

  • Recommend, lead and execute action plans with customers for continuous improvement of the platform, change management and adoption

  • Initiate and coordinate interventions by Bloomflow product and tech experts on targeted support projects

  • Work closely with other Bloomflow teams (Marketing, Sales, Product) to offer the most appropriate experience to Bloomflow customers

  • Escalate customer development needs to the Bloomflow product teams

  • Keep the existing customer database up to date and report on activity and revenue

Preferred Experience

What you will need to succeed:

  • You have a Master 2 from a higher education institution (Business school or equivalent), and between 2 and 5 years' experience in a software or Saas solutions company or corporate innovation experience

  • You are fluent in German or Spanish and English, both written and spoken. If you speak French or Italian, that would be a plus.

  • In addition, you're able to build and maintain good relationships with internal teams and communicate effectively.

  • You also have knowledge of sales cycles in a competitive market.

  • For this position, we're looking for someone who has a strong desire to participate in the satisfaction and success of our customers in using our solution, with a view to growth.

    So, if you have a strong desire to learn and to help define an emerging role in a fast-growing start-up environment, this is the job for you!

What we offer:

💰 Attractive Compensation:

Competitive package

Stock options granted

Restaurant tickets (Swile)

Attractive health insurance

Public transportation reimbursement

🚀 Business Impact and Career development:

Be at the heart of our EMEA expansion

Work with large international companies

Be exposed to the latest innovation trends and solutions shaping the world of tomorrow

🌱 Work environment:

2 days remote work per week possible

Work in comfortable and modern new offices in the heart of Paris (Sentier)

Benefit from close relationship and regular feedback sessions

☀️ Benevolent Culture

An agile, ambitious, and very supportive international team

A benevolent culture with a strong and passionate work environment

Regular team events (team buildings, afterworks, conferences etc.)

Top of the range equipment: Macbook, monitor and Bose noise-cancelling headphones

Recruitment Process

  • Interview with our Head of CS

  • Interview with one our CSM

  • Case study Interview with the CEO

  • Offer !

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Education Level: Master's Degree
  • Experience: > 2 years
  • Possible partial remote
Apply Now

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