Technical Account Manager

About

Sekoia.io repense la cybersécurité pour la rendre encore plus pertinente, efficace et accessible. L'un des principaux défis que nous relevons est d'analyser et de comprendre en permanence les menaces émergentes afin de définir des stratégies appropriées et d'avoir la capacité de les exécuter à grande échelle. En combinant la technologie et une équipe pluridisciplinaire de passionnés de Threat Intelligence, Sekoia.io a un fort impact sur la cybersécurité avec une approche qui brise les silos, qu'ils soient technologiques, organisationnels ou culturels.

Job Description

Want to give your cybersecurity career a boost?

Join Sekoia.io as a Technical Account Manager in our Customer Success team. Trained on our innovative platform, you will become your customers' trusted technical liaison, orchestrating their adoption and maximizing the value of Sekoia.io, from onboarding to renewal. Working alongside a Customer Success Manager and in close collaboration with our Sales Executive, you will analyze their architectures, lead practical workshops, provide insights to enrich the roadmap, and actively contribute to upsells and renewals thanks to your expertise.

Your missions

Technical analysis and optimization

  • Map architecture and customer usage after signing to identify areas for optimization on Sekoia.io.

  • Regularly audit existing configurations, detect points of friction, and recommend technical adjustments.

Product adoption & workshops

  • Co-facilitate practical workshops (in tandem with the CSM) to build user skills on Sekoia.io.

  • Present new features, demonstrate use cases, and help teams get the most value out of the tool.

SLA monitoring & action plan

  • Measure and monitor service indicators (SLAs, operational KPIs) throughout the customer cycle.

  • In the event of an incident, formulate and share a corrective technical action plan with the customer.

Technical review & ongoing feedback

  • Conduct periodic health checks in partnership with the CSM: review configuration, collect feedback, and share the product roadmap.

  • Centralize areas for improvement, qualify requests, and forward them to the Product/R&D teams.

Critical incident management

  • Serve as the primary point of contact (with the CSM) for managing major incidents: coordinating investigations, monitoring deadlines, and communicating with the customer.

  • Ensure the traceability of corrective actions and contribute to the improvement of internal processes.

Renewal & business development

  • Provide technical support for renewal preparation (demonstrations, ROI arguments).

  • Identify upsell opportunities for additional modules and help build customized proposals.

Cross-functional collaboration

  • Liaise between customers and Support, Product, R&D, and Infrastructure teams: gather, qualify, and prioritize their needs.

  • Summarize and disseminate customer feedback (satisfaction, irritants, requests for changes) to meet their needs and influence the roadmap.

📍 The position can be based in Paris, Rennes or fully remote in Europe. Professional trips paid for by the company might be required.

Preferred Experience

🤩 We are excited to meet you if :

  • You have an engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field.

  • You have 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector.

  • You have experience in consulting or project management for the implementation or migration of SIEM solutions, with knowledge of SOC/CSIRT/BlueTeam environments being an asset.

  • You are curious about new trends and technological developments.

  • You have strong teaching skills and excellent interpersonal skills.

  • You can learn independently and invest in the continuous improvement of your skills.

  • Knowledge of Windows and Linux system administration principles, as well as the basics of Python development.

  • Familiarity with certain cyber defense standards (MITRE, NIST, etc.).

  • You are fluent in both English and French; other languages such as German or Spanish are a plus.

👀 Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply, and tell us in the cover letter section why we absolutely must meet!

Recruitment Process

📝 Here's what's in store for you if you apply :

  • HR Interview with Clémentine, Talent Acquisition Manager (30')

  • N+1 Interview with Mounia, Head of Customer Success (60')

  • Skills and team fit interview with several members of the CS team (45')

  • Wrap up with Cyril, CRO (30')

Our process usually takes about 2-3 weeks, depending on availability, it includes reference calls. The program: discussions rather than trick questions ! These discussions will help you understand how Sekoia.io works and what it stands for. But they are also (and above all) an opportunity for you to tell us about your career path and your expectations for your next job!

⭐ Sekoia.io is an equal opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, Rennes
  • Education Level: Bachelor's Degree
  • Experience: > 3 years
  • Possible full remote
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