Customer Success Manager

About

Sekoia.io rethinks cybersecurity to make it even more relevant, effective and accessible. One of the main challenges we address is to constantly analyze and understand emerging threats to define appropriate strategies and have the capacity to execute them on a large scale. By combining technology and a multi-disciplinary team of Threat Intelligence enthusiasts, Sekoia.io is making a strong impact in cybersecurity with an approach that breaks down silos, whether technological, organizational or cultural.

Job Description

Are you motivated for a new challenge in the world of cybersecurity? If so, we have the right opportunity for you !

By joining Sekoia.io's Customer Success team, you'll be trained to use our tool and become a key element at the heart of our customer relations. You'll have your own portfolio of customers, whom you'll support from onboarding through to renewal. You'll be able to help our customers derive maximum added value from our Sekoia.io product and represent their needs internally to the various teams.

Your missions :

  • Develop an in-depth understanding of Sekoia.io to ensure product adoption among users and customers.

  • Onboard customers on Sekoia.io and support them as they become proficient with our tool (regular follow-ups meetings, responding to questions, organise dedicated workshops...).

  • Ensure the renewal of accounts from end to end.

  • Ensure customer satisfaction and delivery of the value expected from the subscription, and ensure the completion of all success criteria.

  • Communicate the user's needs internally to the product team and other teams involved in the customer's various topics.

  • Participate in setting up KPIs related to Customer Satisfaction and renewals.

📍 The position can be based in France, Spain, Morocco, in full remote.

Preferred Experience

🤩 We are excited to meet you if :

  • You have at least 4 years of significant experience in the IT world, ideally with a B2B SAAS software publisher, in Customers Success Management, or Account Management.

  • You have a good understanding of how an enterprise information system works; the various existing technological building blocks and how they complement each other

  • You have strong analytical skills, with experience in developing, analyzing and interpreting customer data.

  • You have a problem-solving mindset with experience in project management.

  • You have outstanding communication and presentation skills in both English, French (written and oral). Knowledge in an additional language (Spanish, Italian...) is a real plus !

  • You have a strong interest in IT and/or cybersecurity

  • You are well organized, pay attention to details and you are methodic.

  • You know how to interact with teams at different levels of technical and non-technical backgrounds.

  • You know how to stay calm and be solution-oriented even in difficult settings with clients.

👀 Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply, and tell us in the cover letter section why we absolutely must meet!

Recruitment Process

📝 Here's what's in store for you if you apply :

  1. HR interview with Clémentine, Talent Acquisition (45')

  2. Skills fit with Mounia, Head of Customer Success (60')

  3. Team fit with another member of the Customer Success team (45')

  4. Interview with Cyril, CRO (30')

Our process usually takes about 2-3 weeks depending on availability, it may include references calls.

The program: discussions rather than trick questions ! These discussions will help you understand how Sekoia.io works and what it stands for. But they are also (and above all) an opportunity for you to tell us about your career path and your expectations for your next job!

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Education Level: Master's Degree
  • Experience: > 4 years
  • Possible full remote
  • Salary: between 45000€ and 49000€ / year
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