At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money.
Founded in Paris, Joko is a tech company and certified B Corp with over 80 talents across Paris, Barcelona, and New York (and beyond). More than 5 million users already save money every day at 10,000+ merchants with Joko.
From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact.
Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.
It’s still day 1, come build the future of shopping with us!
This position is remote-friendly.
💚 Our Customer service
Our Care Operations team ensures that every user interaction with Joko is handled with accuracy, fairness, and care. We play a critical role in building trust with our users and protecting both their experience and Joko’s operations.
We are the voice of our users and a key contributor to Joko’s operational and product strategy. Beyond processing tickets or claims, Care Operations team is responsible for:
Identifying friction points, risks, and inefficiencies in user journeys
Feeding actionable insights back to internal teams
Ensuring our operations scale with high standards of quality, consistency, and efficiency
Our goal is to deliver an excellent user experience while continuously improving our tools, processes, and ways of working.
🎯 What you will do
We’re looking for an analytical and impact-driven Operations Manager to join our Care Operations team and own one of our key scopes: Care or Fraud & Claims.
You will own your scope end to end, lead complex operational initiatives, and improve quality, efficiency, and user trust. You will design scalable, data-driven solutions while working closely with internal teams and external partners.
Across both scopes, you will:
Define, track, and analyse operational KPIs to identify trends, root causes, and improvement opportunities
Lead cross-functional operational projects, from process audits to tooling, automation, and training
Manage outsourcing partners (BPOs): define performance standards, track KPIs, drive quality improvements, and address performance gaps
Your exact scope will depend on your background and company priorities. Example missions include:
Care Operations
Turn user feedback and ticket analysis into actionable insights and drive impact with Product, Tech and Marketing teams
Scale Care operations through process, tooling, and training improvements
Fraud & Claims Operations
Analyze fraud signals, claims data, and operational metrics to identify risks and inefficiencies
Lead initiatives to strengthen controls, automate workflows, and improve scalability
This role is ideal for someone who enjoys building and scaling operations in complex environments, combining rigour, analytical thinking, and empathy to deliver reliable and high-quality outcomes.
💎 Our perks
At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:
Flexible remote (for specific fully-remote positions):
If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we provide access to a coworking space and a coworking budget.
Work from anywhere (full-time only):
Want to spend a month working from Italy? Full-time employees can work from most countries in the world for up to 3 months per year.
On top of that, we offer plenty of perks (some for everyone, others only for full-time positions):
🇺🇸 After 4 years, spend one month in our New York office
🌴 Yearly offsite in amazing locations, plus a team-building budget and quarterly in-person gatherings
💪 Contribution to your ClassPass subscription
🍼 8-week paid parental leave
…and much more, check the full list here!
