Job Description
This position is remote-friendly.
Our Central Operations
Without us, Joko stops running 😅! Our mission is to perform all manual tasks required for Joko in a cost-efficient, scalable, and repeatable manner. We therefore enable all other teams to focus on their core missions.
Led by Quentin, our COO, the team leverages technology and a network of partners.
What you will do
As an Operations Manager, you’ll play a key role in the smooth and efficient functioning of our day-to-day operations, collaborating across departments and ensuring our processes are optimized and scalable. You’ll have the opportunity to support company-wide initiatives and drive improvements across our operational workflows.
Your responsibilities:
You will collaborate with multiple outsourcing partners and ensure they meet our performance standards. You will provide agents with the necessary training and maintain quality control over outsourced tasks.
You will work closely with different departments to understand their operational needs and ensure an alignment with our business objectives.
You contribute to improving our processes, including auditing, training, and knowledge management.
You will work together with our Data and Business Operations team to leverage technology and tools that support efficient operations.
You manage day-to-day operations, ensuring consistency, accuracy, and efficiency in processes across departments.
You track performance through key metrics and KPIs