At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money.
Founded in Paris, Joko is a tech company and certified B Corp with over 80 talents across Paris, Barcelona, and New York (and beyond). More than 5 million users already save money every day at 10,000+ merchants with Joko.
From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact.
Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.
It’s still day 1, come build the future of shopping with us!
💚 Our Customer Service
Our mission is to make each of our users feel special by answering their requests quickly and in a personalized way. We are the voice of our users at Joko. All the decisions we make aim to ensure their satisfaction, and we strive to provide the best customer service possible. We collaborate closely with other teams to offer a seamless experience when users contact us, and we make sure our agents have the tools and processes they need to succeed.
🎯 What you will do
As an Operations Manager Intern, you’ll support the smooth running of our daily operations and help improve our service quality. You’ll gain hands-on experience working across departments, managing outsourced partners, and contributing to key operational initiatives.
Your responsibilities:
Support the collaboration with our outsourcing partners, helping to ensure quality standards are met and that agents are well-equipped through training and updated documentation.
Act as the voice of our users internally by helping to analyse and share user feedback gathered from support tickets.
Assist in auditing and improving internal processes, including training, documentation, and quality control.
Work alongside our Data and Business Operations teams to identify opportunities for operational improvements.
Help monitor and coordinate the day-to-day operations with our outsourcing teams to ensure consistency, accuracy, and efficiency in handling user requests.
Help monitor performance metrics (KPIs) and contribute to reporting efforts.
💎 Our perks
At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:
Flexible remote (for specific fully-remote positions):
If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we provide access to a coworking space and a coworking budget.
Work from anywhere (full-time only):
Want to spend a month working from Italy? Full-time employees can work from most countries in the world for up to 3 months per year.
On top of that, we offer plenty of perks (some for everyone, others only for full-time positions):
🇺🇸 After 4 years, spend one month in our New York office
🌴 Yearly offsite in amazing locations, plus a team-building budget and quarterly in-person gatherings
💪 Contribution to your ClassPass subscription
🍼 8-week paid parental leave
…and much more, check the full list here!
