Job Description
Our B2B team
“Nothing stops them from getting the best deals for Joko users. The B2B team’s mission is to develop and grow Joko’s merchant network, and available offers.”
The B2B team is divided between our three business lines at Joko: Online, Card-Linked, and Gift Cards.
For the Online team, Account Managers are in charge of growing and managing our portfolio of e-commerce partners, directly with e-merchants or through our relationship with affiliate marketing platforms.
As for Card-Linked, Account Executives are in charge of signing Enterprise deals with top-tier retailers with physical stores, and Account Managers are in charge of growing these long-lasting partnerships.
Finally, for the Gift Cards team, Account Managers are in charge of growing and managing the portfolio of brands and retailers, through relations with providers and in direct relationships with merchants.
Led by Nicolas, our CRO, we are a vibrant team full of energy! We work closely with other teams to give the best experience to our partners and build strong long-term relationships. We are a small but unstoppable squad that manages millions of euros in contracts thanks to our outstanding team members and a deep sense of camaraderie. We don't take ourselves too seriously and make sure that the journey is a blast!
What you will do
At Joko, we just launched a new business line that has tremendous potential: users can now purchase Gift Cards to pay for their purchases through the app and earn immediate cash back
As a Right Hand of the Gift Cards Lead, your main mission will be to work hand in hand with the team to ensure this business line is growing at its full potential, through visibility, commercial offers, and smooth operations. Since we just launched it, everything has to be built!
Your responsibilities:
Brands management: Manage relationships with providers and brands, to provide the best possible rates to our users, on all the merchants we can.
Marketing: Work hand-in-hand with the marketing team to support the growth of the new gift cards business line (newsletters, CRM rules, etc.)
Data analysis: Ensure close monitoring of the gift card business and analyze the performances closely with the different teams.
Operations: Ensure we have all the right processes in place to scale this business line, both to provide the best experience to our users, and to ensure we have the right internal monitoring processes.
Care: Work with the Care team to anticipate users’ requests on this topic, and collect feedback from users
Product: Work with the Product team to ensure we are prioritizing correctly in regards to the Gift Cards feature, and perform user interviews to understand their behavior and gather feedback.
Participate in the launch of Gift Cards in the US: Ensure we have smooth operations and monitoring for the launch, perform user interviews to understand the US specificities, and manage relationships with US gift card providers.