This position is Paris-office based.
🖌 Our Marketing Team
No one is more creative and data-driven than this team - they have the best of both worlds!
The Marketing Team's main mission is to get our product into the hearts of millions of users around the world.
The Growth Team builds innovative ideas to conquer markets, attract, and retain users.
The Brand Team strives to create Joko's vision for the long term and builds a connection with all its users.
The B2B Marketing Team positions Joko as the top partner to have in our space and aims to build the most desired employer brand possible.
Led by Isa, our CMO, they are constantly innovating to take our business to new heights.
🎯 What You Will Do
The Community Manager is a key player in our team, driving digital engagement around our brand and connecting with our users on Social Media. This role is for someone with a keen grasp of social media nuances, excellent communication skills, and an ability to manage online brand interactions.
- Community Engagement:
* Maintain a consistent brand presence across Social Media (Instagram, TikTok, Facebook, X).
* Address comments and questions promptly, ensuring a smooth flow of communication with community members.
* To effectively manage our community, we need to engage with the influencers we are working with on Ads. This will help promote meaningful discussions and enhance brand visibility.
- Content Management:
* Source deals and trends for Social Media.
* Evaluate content engagement and refine strategies as needed.
* Audit and recommend the best tool for the community manager to ensure that no comment is missed and that operations are efficient.
- Feedback and Insights:
* Gather and relay community feedback to appropriate internal teams.
* Address recurring community queries by creating informative content or directing to existing resources.
* Represent the community in internal discussions, ensuring their perspectives are considered in product development and other areas.
- Cross-Functional Collaboration:
* Coordinate with departments like marketing, product, and care teams for unified community strategies.
* Contribute to the creation of community-specific campaigns aligned with broader company goals.
* Present community engagement metrics and trends to guide strategy adjustments.
In essence, the Community Manager will handle our brand's online interactions, ensuring consistent engagement, fostering user loyalty, and obtaining valuable feedback for continuous improvement.