Business Operations Lead

Job Description

Our BizOps team

The Business Operations team is building the future of the tools and processes we leverage internally to operate. The team leverages their technical, product, and project management expertise to enhance overall efficiency, laying the foundation for the entire organization's success.

More concretely, problems and inefficiencies are brought to the team. We discover the problem, make sure it’s understood, and then evaluate the right technical answers to bring to this problem. It can range from building things completely in-house to leveraging low/no code tools, implementing Saas solutions and just building processes.

What you will do

As Business Operations Lead, you will report to Quentin, our COO, in charge of the Operations department. Your main mission will be to shape the future of how Joko operates, working toward high automation levels, seamless team collaboration, and robust internal tooling.

You will:

  • Manage and develop a team of rockstars, composed of both Product/Project manager and Software Engineers;

  • Actively participate in building the future of our BizOps team by attracting and hiring new talents;

  • Oversea all our BizOps ceremonies from quarterly OKRs to bi-weekly sprints;

  • Guide our Software Engineers to craft and implement a visionary roadmap for developing our internal tooling stack;

  • Mentor Product/Project Managers through ambitious projects involving SaaS implementation or the transformation of processes;

  • As one of our key team leads, participate in building our Joko culture and serve as the primary POC for BizOps within the company.

Preferred Experience

  • Experience: You have at least 5y of experience, with at least an experience in Product, Operations, or Software Engineering. You have already managed a team in your previous experiences.

  • Product mindset: You are comfortable in a technical environment and like technology. You are always curious to understand how things work and how to build the best solutions to solve complex problems. You know that exploring a problem is often the hardest part of product development, and are wary of jumping too fast to the solution. You believe in sprint organization and efficient internal organization.

  • Management: you already had a successful experience as a manager. You can deal with a large reporting line and lead a team of diverse talented profiles. You are demanding. You strive to help your team members grow and act as a real coach for them.

  • Autonomy: You are fully autonomous and able to manage complex projects from A to Z.

  • Stakeholder management and communication: You have strong written and verbal communication skills, and you can explain something complex with simple words. You’re not afraid to expose and defend your decisions with demanding stakeholders.

  • Mindset: You have an entrepreneurial mindset, you like challenges, you like getting hands-on and you want to know more about how a tech start-up company works.

  • Attention to details: You know that the devil is in the details, and you have a talent for spotting flaws where there are.

  • Languages: You are fluent in written and spoken English, as we are expanding internationally. Mastering French is not required.

Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to:

  • Flexible remote: If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.

  • Work from anywhere: Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world.

On top of that, we offer many perks such as:

  • a budget for remote work equipment

  • a ClassPass subscription for you to stay in shape wherever you are

  • premium health insurance (Alan Blue in France)

  • a Swile card for your meals, if you are based in France

  • frequent team events and in-person gatherings every quarter!

  • and so much more, see here ⏪

Recruitment Process

  • 20-min call with the Hiring Manager

  • 45-min personality interview with two team members

  • A case study followed by a 45-min debrief with team members / For Tech positions: live tests with team members

  • 45-min Founders interview

  • Reference calls

You might also be invited to meet other team members at the office for a coffee or a drink!

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, Barcelona
  • Experience: > 4 years
  • Possible full remote
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