Job Description
This position is remote-friendly.
🛠️ Our BizOps team
The Business Operations team is often considered the engine of Joko’s success as it seamlessly weaves efficiency into our operations. The team leverages its technical and project management expertise to optimize processes and enhance overall efficiency, laying the foundation for the entire organization's success.
More concretely, the team’s responsibilities are:
Team support: Strengthen and simplify processes within teams. This includes process auditing and automation building, tool implementation, process scaling, and more.
Company organization enhancement: Ensure alignment and steering at the company level (OKRs, framework for team collaboration, etc.).
Task force: Address "special projects" that depend on the company's context. This includes managing cross-functional projects or serving as a PMO on technical projects with the Product and Tech teams.
🎯 What You Will Do
As Business Operations Lead, you will report to Quentin, our COO, in charge of the Operations department. Your main mission will be to shape the future of how Joko operates, working toward high automation levels, seamless team collaboration, and robust internal tooling.
You will:
Manage and develop a team of rockstars, composed of both Program Managers and Software Engineers;
Actively participate in building the future of our BizOps team by attracting and hiring new talents;
Oversea all our BizOps rituals from quarterly OKRs to bi-weekly sprints;
Guide our Software Engineers to craft and implement a visionary roadmap for developing our internal tooling stack;
Mentor Program Managers through ambitious projects involving SaaS implementation or the transformation of processes;
As one of our key team leads, participate in building our Joko culture and serve as the primary POC for BizOps within the company.