Enterprise Account Manager

About

Fintecture is a leading FinTech company specializing in bank transfer solutions for businesses. Fintecture's payment products maximize conversion rates by simplifying the payer's transaction path, while enabling them to pay for large-value purchases without being restricted by card limits. For merchants, it's an opportunity to generate more sales, increase the average order value by +20% and streamline their internal processes: they can process orders more quickly thanks to immediate payment confirmation and 100% automated reconciliation. Fintecture products can be easily integrated into all the company's sales channels (Ecommerce, points of sale, or directly integrated into invoices/quotes), for cash purchases or purchases with a due date. 

Fintecture now operates in several European countries, with more than 1 million payers. We are proud to work with market leaders such as Auchan, Adeo (Leroy Merlin / Bricoman), Edenred, Rexel, CMA CGM, and strategic partners such as Société Générale, Allianz Trade, Aon, Verifone… 

Fintecture is an ACPR-regulated payment institution that actively works to combat fraud and has deployed a secure, proprietary payment infrastructure, relying in part on open banking. 

Launched in 2020, Fintecture led a €26M Series A in 2021, for a total of €32M raised, and was awarded Fintech of the Year by AGEFI in 2023.

HQ is based in Paris (Metro Sentier).

Job Description

We are looking for a highly skilled Enterprise Account Manager to help us grow payment volumes with our portfolio of key clients. You will play a pivotal role in ensuring the successful implementation and ongoing success of our solutions within large enterprise accounts. You will be responsible for driving customer satisfaction, adoption, and expansion through strong project management, technical integrations, and a deep understanding of our clients’ business objectives.

You will report directly to Sophie, our VP Marketing & Business Development, who is responsible for Key Account Management, Marketing, Partnerships, Revenue Ops. Sophie reports to the CEO and is a member of our Strategic committee.

🎯Key Responsibilities:

  • Client knowledge & relationship management: build and maintain strong, long-term relationships with key decision-makers (CFO, treasurers, heads of payment) and stakeholders within your portfolio of enterprise accounts. Master pain points, payment strategies and distribution issues of your portfolio.

  • Client onboarding & project management: lead the post-contract client journey, ensuring a smooth start and successful deployment of our solutions across the client's operations. Work closely with our Solution Engineer to support technical integrations and tailor solutions to each client’s specific needs.

  • Performance analysis & growth opportunities: analyze contract performance, identifying opportunities for new revenues within existing accounts, negotiating renewals, detecting upsells / cross-sells, and expansions to drive growth.

  • Customer advocacy: be the voice of the customer internally, ensuring that client feedback is integrated into product development and service improvements. Collaborate with internal teams to ensure alignment with client objectives (support team, R&D team etc).

Preferred Experience

Competencies & qualifications

  • 5+ years of experience in Key Account Management, Customer Success, or similar commercial roles, managing large enterprise accounts (preferably in the technology or B2B SaaS sector).

  • Strong business acumen, with negotiation, communication & relationship-building skills.

  • Solid project management & analytical skills with the ability to support complex roll-outs and maximize the contract value 

  • Fluency in both French and English (required)

  • Knowledge of the payments industry and/or financial services is a plus but not essential.

Recruitment Process

What We Offer:

  • A flexible personal organization : on-site presence in Paris (Sentier district) is required, but we are flexible about the number of days you can be present.

  • Opportunities for professional growth and development.

  • Competitive salary and benefits package, including an ESOP plan for all

  • The equipment of your choice (Apple or Dell)

  • Lunch card (Swile) and health insurance (Alan) for you and your family

  • The chance to be part of a fast-growing FinTech company that is reshaping the payment landscape and where we value ownership and initiatives.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Possible partial remote
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