Descriptif du poste
You oversee day-to-day operations, ensuring quality; productivity and profitability
Hiring and management of freelance drivers: Selection, onboarding, documentation and contract administration.
Effective management of incidents with customers and freelance drivers.
Collaborate with other teams to improve processes, products and tools to scale the operations
Supervise KPIs and service quality, analyze metrics, and ensure compliance with processes and quality protocols.
Ensuring that organizational processes remain legally compliant with regulations and standards
Identification of opportunities for improving service quality and operational efficiencyS