As a sustainability expert at Beavr, you’ll play the pivotal role in ensuring our clients have the best certification preparation experience, and successfully work towards improving their Sustainability Management System. You’ll empower customers to become self-sufficient while focusing on their long-term success, value realisation, retention and growth.
Your missions :
CSR expert role : Coach customers on preparing for their certifications and improving their Sustainability management systems, answer questions, provide advice and tips, share expertise
Customer success role : Focus on client long-term success, value realisation, retention and growth. Help customers use the Beavr platform, provide support on technical issues, build and maintain scaled resources (FAQs, guides), maintain regular contact with all customers to ensure that everything is running smoothly, that they are taken care of etc.
Write the CS playbook and structure our operations : we're the next big thing in sustainability SaaS, our sales team is flooding us with clients and we need to serve them well, and efficiently.
In addition to working on these key topics, you will also get to contribute to other dimensions of Beavr such as
Some of the sustainability frameworks that you'll work on :
EcoVadis (priority), B-Corp, CSRD.