We are looking for a Forward-Deployed AI Learning Designer to design the learning experiences behind Coachello's AI Role Play and AI Coaching programs.
This is not a traditional Learning Designer role, and it is not a Customer Success or Project Management role.
You will sit at the intersection of clients, learning design, AI product and delivery.
Your role is to understand what a client is trying to achieve from a business and learning perspective, and translate that into an effective AI-powered learning program.
You will work directly with clients to understand their context, target populations, competency frameworks, real-life situations and expected behaviors.
From there, you will design the pedagogical architecture of the program: what people need to learn, what they should practice, how they should practice it, what good performance looks like, and how progress should be measured.
You will then work closely with our Product, Tech and Project Management teams to turn that architecture into scalable AI Role Play and AI Coaching experiences.
What You Will Own
1. Scope the Learning Need
Lead learning discovery with clients to understand:
What business problem are we trying to solve?
What should people be able to do differently after the program?
Which skills and behaviors matter most?
Which real-life situations are currently difficult?
What does great performance look like?
How should proficiency and progress be measured?
How does the program fit into the client's broader learning ecosystem?
You will challenge briefs when necessary and help clients move from broad requests such as "we want managers to give better feedback" or "we want salespeople to handle objections better" to clear and measurable learning objectives.
2. Design the Learning Architecture
Translate the client's objectives into a structured pedagogical framework.
You will define:
Learning objectives and expected outcomes
Target skills and behaviors
Competency frameworks
Learning progression and difficulty levels
Practice methodology
Role Play scenarios and variations
Feedback mechanisms
Evaluation criteria and scoring rubrics
Reinforcement and repetition strategies
Links between AI practice, formal training and human coaching
The objective is not simply to create realistic scenarios.
It is to design practice experiences that lead to measurable skill and behavior improvement.
3. Build AI Role Play & Coaching Programs
Turn the learning architecture into actual experiences inside Coachello.
You will:
Design realistic AI Role Play scenarios
Define personas, situations, objectives and constraints
Create evaluation and scoring frameworks
Design AI feedback and coaching logic
Build progressive learning journeys rather than isolated simulations
Adapt experiences to different roles, seniority levels, countries and business contexts
Test scenarios extensively before deployment
You will become one of Coachello's internal experts on how AI should behave in a learning environment.
4. Work Directly With Clients
You will be forward-deployed into our most strategic AI programs.
You will run workshops with L&D teams, HR leaders, Sales Enablement teams, business leaders and subject-matter experts to understand their reality and co-design the right solution.
You should be comfortable moving between a conversation about learning science and competency development and a conversation about business performance and operational challenges.
Your role is not simply to execute the client's brief.
It is to bring the learning expertise needed to make the program better.
5. Pilot, Test & Improve
Learning design doesn't stop when a program launches.
You will observe how learners interact with the experience and use qualitative and quantitative data to improve it.
You will analyze:
Where learners struggle
Which scenarios create the most value
Whether difficulty is correctly calibrated
Whether scoring accurately reflects performance
How learners progress through repeated practice
Engagement and completion
Client and learner feedback
You will continuously refine the learning experience based on what happens in the field.
6. Bridge Clients and Product
You will be one of the closest links between our clients and our Product & Tech teams.
Many client needs will initially require creative solutions using our existing product. Others will reveal capabilities that should become part of the product itself.
You will help distinguish between the two.
You will work with Product and Tech to translate learning needs into:
New AI behaviors
New Role Play capabilities
Better evaluation mechanisms
New learning flows
Personalization logic
Program templates
Analytics and learning insights
What we repeatedly build manually for clients today should help define what Coachello's product automates tomorrow.
