CSM

  • Paris
  • CDI
  • Date de début : 05 janvier 2026
  • Postuler

À propos

At Coachello, we’re reinventing how companies develop their people by combining world-class human coaching with cutting-edge AI. Our mission is simple yet powerful: help organizations move from theory to practice so their talents can finally receive continuous, personalized, contextualized support exactly when they need it, not once a year.

Fully bootstrapped since day one, we’ve grown into a solid and recognized player in our market, partnering with amazing companies across the globe. Today, Coachello supports leaders, managers, and teams in becoming more confident, more capable, and more supported in their day-to-day challenges.

Joining us means stepping into a central role within a fast-growing, mission-driven company shaping the future of leadership development.

💛 Why Join Us

  • A mission that matters, helping people grow, lead better, and feel supported at work.

  • A product at the intersection of human development and cutting-edge AI.

  • A fast-moving environment where your ideas shape the future of the company.

  • Real ownership, meaningful relationships, and the opportunity to work with global clients.

  • A passionate, humble, and ambitious team that genuinely cares.

Descriptif du poste

About the Role

As a Customer Success Manager at Coachello, you will play a key operational role in delivering an excellent coaching experience to our clients. You’ll work closely with Account Managers to ensure smooth onboarding, strong adoption, and measurable impact across all programs. Your focus is on execution, coordination, and client enablement. You are the operational engine that makes our customer relationships successful.

Key Responsibilities

Customer Relationship and Account Partnership

  • Own the operational delivery of the customer lifecycle, from onboarding to adoption, in close collaboration with Account Managers.

  • Build and maintain strong relationships with client teams through structure, clarity, and continuous support.

  • Act as the internal voice of the customer, sharing needs, relaying insights, and ensuring issues are addressed quickly.

  • Support Account Managers during Strategic Business Reviews by preparing data, adoption insights, and usage analysis.

  • Contribute to retention and activation strategies based on client goals, KPIs, and success metrics.

Adoption and Engagement

  • Advise clients on how Coachello integrates into their L&D strategy, leadership models, or transformation programs.

  • Drive adoption through proactive client support, training, and engagement plans.

  • Monitor user behavior to identify drop-offs and friction points, and take action to solve them quickly.

  • Educate clients on new features, best practices, and platform updates.

Client Enablement and Onboarding

  • Lead the operational aspects of onboarding, ensuring all materials, dashboards, and workflows are ready for a seamless launch.

  • Deliver tailored training sessions and create enablement resources, including guides, presentations, and short videos.

  • Collaborate with Sales, Account Manager and the Coaching Team to align expectations from day one.

  • Build clear success plans for each client and track progress throughout the partnership.

Data, Insights, and Impact

  • Track adoption metrics, engagement trends, and satisfaction scores to identify risks and opportunities.

  • Analyze feedback from assessments, LMS data, and coaching outcomes to demonstrate impact.

  • Create and present reports showing ROI, including engagement levels, leadership development, and mobility outcomes.

  • Work with Marketing to highlight client success stories and business impact.

Profil recherché

Who You Are

  • Native French speaker with strong business English.

  • One to two years of experience in Customer Success, operations, account coordination, or project management, ideally in SaaS, HRTech, EdTech, or a startup.

  • Highly organized, reliable, and detail-oriented, with the ability to manage multiple accounts simultaneously.

  • Strong communication skills and the ability to guide clients with clarity and trust.

  • Comfortable with tools such as HubSpot, Google Suite, Notion, and LMS platforms, and quick to learn new systems.

  • Curious, proactive, service-focused, and motivated to create a smooth experience for clients.

  • Interested in coaching, learning, L&D, and AI-driven solutions.

Process de recrutement

We like to keep things simple, transparent, and human. Here's what you can expect:

  • 📞 Intro Call (30 min)
    A first conversation with one of our founders to get to know each other, understand your motivations, and share more about Coachello’s mission and culture.

  • 👥 Second Interview (45 min)
    A follow-up conversation with another founder to dive deeper into your experience, your approach to customer success, and how you see yourself growing with us.

  • 🎯 Case Study (1 hour)
    You’ll receive a short case study to prepare and present. It’s designed to simulate real-life situations you might face in the role, and to let us see how you think, prioritize, and communicate.

  • 🍽️ Team Lunch (Informal)
    A casual lunch with part of the team — to get to know each other better, see if there’s a natural cultural fit, and give you a feel for the Coachello vibe.

  • 🎉 Reference Check & Offer
    If all goes well, we’ll move quickly to make you an offer and welcome you aboard!

Informations complémentaires

  • Type de contrat : CDI
  • Date de début : 05 janvier 2026
  • Lieu : Paris
  • Niveau d'études : Bac +5 / Master
  • Expérience : > 3 ans
  • Télétravail ponctuel autorisé
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