Account Manager SMB - France M/F/D

About

AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.

Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.

At AB Tasty, we are committed to continuous innovation and exploring cutting-edge technologies to ensure we provide state-of-the-art solutions. Every project is an opportunity to push boundaries and make a real impact on user satisfaction.

Leading brands such as Kering, McDonald's, L'Oréal, Disneyland Paris, and LVMH use AB Tasty's platform to achieve their revenue goals by maximizing the impact of their digital initiatives.

Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore). We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.

Job Description

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

  • We bring client satisfaction
  • We are impactful
  • We go above and beyond
  • We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

THE TEAM

Upon joining AB Tasty, you will become part of our FR KAM Mid-Market team. You will work closely with two dedicated Customer Success Managers and will report to KAM Director France.

YOUR MISSION

    • Manage a global portfolio of clients (ARR of €2,5M)

    • Contribute to a positive renewal experience of clients by responding to objections, competitive risks, detailing purchase/ pricing options and facilitating the renewal sales transaction process

    • Generate upsells and cross-sells by developing existing accounts through the sale of related services and related products

    • Identify accounts with high growth potential

    • Communicate and identify the return on investment for customers

    • Contribute to customer retention by building excellent relationships with existing customers

    • Negotiate and close sales cycles (renewals)

    • Apply the commercial strategy for renewing accounts in the portfolio

    WHAT YOU WILL BRING

    We’d love to hear from you if you:

      • At least 2 years of experience in a Sales position working with B2B platforms

      • Knowledge of digital marketing and SaaS platforms

      • Excellent communication skills in French and working proficiency in English

      • Experience in implementing customer retention initiatives, achieving high retention rates and customer satisfaction

      • You must have excellent negotiation techniques and you are used to dealing with decision makers (Heads of Marketing Departments and Product Managers)

      • You are a team player, tenacious and results-oriented, you're comfortable working in a dynamic, fast-paced environment

      If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

    WHY YOU WILL LOVE IT HERE

    At AB Tasty, we believe in empowering our team members to innovate, grow, and succeed together. By joining our Infrastructure team, you’ll:

    • Make a real impact: directly influence our success and be a player in the company's growth
    • Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
    • International culture: collaborate with a diverse, global team across 8 countries
    • Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
    • Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
    • Centrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expenses

    INTERVIEW PROCESS

    1. Discovery interview with Faycal, Talent Acquisition Specialist.
    2. Hiring Manager interview with Benoît, KAM Director.
    3. Case study 
    4. Final meeting 

      DETAILS

      • Contract: Permanent full-time
      • Location: Paris 
      • Remote: up to 3 days/week

      Additional Information

      • Contract Type: Full-Time
      • Location: Paris
      • Possible partial remote
      Apply Now

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