Startup Program Officer - Customer Experience Lead

About

STATION F is the biggest startup campus in the world, backed by Xavier Niel. Open since June 2017 in Paris, we house 1000+ startups. We pride ourselves on being a unique, international, all-inclusive startup space where startups come first. The 34,000 sq meter building also houses a makerspace, an auditorium and other event spaces, restaurants and bars, a pop-up store, on-site services, a post-office and partner offices and programs. In addition, living amenities for 600 entrepreneurs are being built in Ivry sur Seine, 10 minutes away from Station F.

What you will do

Start: ASAP
Contract type: CDI, full—time
Job category: Startup Programs
Reports to: Head of Startup Programs

WHAT YOU WILL DO

You will be a crucial part of the Startups team at Station F, in charge of building and ensuring a top experience for all our startups and partners. This is a customer-facing role that will require a lot of customer-service. You must be incredibly patient and customer-driven to be considered for this role. You will develop strong relationships with our startups and partners, and be identified as the go-to person for help of any kind.
This role provides first-hand business development and customer-service experience. The job is ideal for anyone who would like to gain more experience in startup world and work with a wide variety of different organizations and startups.

RESPONSABILITIES

  • Make sure that the startups and partners life at Station F is the best possible

  • Responsible for responding to all customer-service inquiries coming from startups and partners on a variety of platforms

  • Responsible for meeting all related KPIs & metrics

  • Responsible for analytics and proposing constant improvements related to customer-service inquiries and requests

  • Responsible for being the customer-service « face » of Station F to our entire community

What we are looking for

  • 1-2 years previous experience in a customer-facing role

  • Extremely patient and professional communications skills

  • A true problem solver - who always manages to find a solution

  • Someone with stamina who won’t get fed up handling tons of requests

  • Analytical, and able to provide insights and improvements to the current systems in place

  • Very organized :)

  • Passionate about startups, previous experience in the startup ecosystem a plus

  • Bilingual French/English required, third language a plus

  • You are efficient and a multitasker that can handle multiple projects at the same time

  • Autonomous, doesn't need to be asked multiple times to complete a task

  • A team-player

  • Positive, self-motivated

  • Good sense of humour

  • Can work under tight deadlines

  • People lover :)

  • Strong interpersonal skills - a good listener

  • Customer-oriented, previous experience in a customer-facing roll a plus

  • Very detail driven

Recruitment Process

TO APPLY, PLEASE ANSWER THESE QUESTIONS IN ENGLISH AND COPY THE ANSWERS IN THE "COVER LETTER". APPLICATIONS THAT DO NOT INCLUDE THESE QUESTIONS OR REPLIES IN A LANGUAGE OTHER THAN ENGLISH WILL BE CONSIDERED INCOMPLETE.

1) One of our startups forgot to cancel a badge and ended up paying an extra month for a desk that he/she did not use. Now the startup is demanding a refund for the badge. How do you handle this issue?

2) Please give us examples of 3 companies that have good customer-service or customer-support and tell us why or what they do that is unique.

3) One of our partners (a large corporation) does not have a startup in the startup zone. Therefore, they don’t have access to the startup zone, unless a startup invites them. They are very upset about this. How do you handle this issue?

Additional Information

  • Contract type: Full-Time
  • Location: Paris, France (75013)