Product Director

  • Paris, Sentier
  • Full-Time
  • Start Date: 02 May 2021
  • Apply Now

About

Who we are ?

June 30th 2020: Shipup announces a 6m€ series A in order to open an office in New York and recruit 45 people in the next 12 months.

At Shipup, our mission is to create a seamless, proactive and branded post-purchase experience for online retailers. 🛍🛒

If you are used to buying online, you probably already went though the exprience of losing your nerve for an order that encounters multiple incidents. For online retailers, a poor post-purchase experience is a costly nightmare: it drags down customer satisfaction, online reputation and repeat purchase rate while inflating the volume of complaints at customer support.

Shipup is a SaaS company that tracks in real time the orders and deliveries of online retailers in order to create a seamless, branded and reassuring post-purchase exprience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful. Online shoppers are more satisfied, they complain less and buy again more.

The company has been created at the end of 2016 by 3 Cofounders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane.

Shipup works with more than 250 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Birchbox, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).

Our values

  • Ownership
  • Empowerment & Initiative
  • Care for others
  • Ambition

Job Description

Role

As Shipup's Product Director, you will be responsible for the product strategy, based on our mission statement: create the best post-purchase experience for online shoppers. You will build the product roadmap and ensure every team's alignment with it. You will lead the product team in the delivery of this roadmap. You will report directly to our CTO/CPO and the founding team.

Your missions

  • Refine Shipup's product vision and turn it into a measurable and actionable product roadmap

  • Find the balance between strategic bets and shorter-term goals. Compromise on the best interests of our teams, our customers, and our growth strategy.

  • Create a data-driven product culture by setting clear measurable product objectives and team KPIs

  • Manage a team of two Product Managers and a Product Designer. Help them grow in their position by providing guidance and mentoring

  • Recruit the future members of this product team that will double in size in the coming months

  • Be the voice of the product team. Ensure everyone at Shipup adheres to our roadmap and understands the rationales behind it. Foster cross-team synergies by being a great communicator

Why should you apply ? 👐

  • Join us at a magical time: Shipup's been exponentially growing in the past few months.
  • Competitive salary.
  • International team where everyone cares for one another.
  • Stylish offices located in the heart of Paris (75002, 🚉Sentier).
  • A great number of perks: Navigo pass for transportation, lunches, dinners, drinks, parties…
  • Insane off-sites (Sicily, Marrakech, Corsica, Cap Ferret, Val d’Isere…)

Preferred Experience

  • 3+ years of experience as a CPO, Product Director, or VP Product at a SaaS company
  • 7+ years of experience in a product role
  • You were responsible for the product roadmap in your previous positions and can demonstrate your impact on business goals
  • You are data driven: you know how and what to measure
  • You have excellent written and oral communication skills, at least in English. You are a real team player and able to establish strong relationships with other teams at Shipup

Additional Information

  • Contract Type: Full-Time
  • Start Date: 02 May 2021
  • Location: Paris, France (75002)
  • Education Level: Master's Degree
  • Experience: > 5 years
  • Occasional remote authorized