At Shipup, our mission is to create a seamless, proactive and branded post-purchase experience for online retailers. 🛍🛒
If you’re used to shopping online, you’ve probably already had your patience tested by an order that had multiple incidents. For online retailers, a poor post-purchase experience is a costly nightmare: it drags down customer satisfaction, online reputation, and repeat purchase rate while inflating the volume of complaints to customer support.
Shipup is a SaaS company that tracks the orders and deliveries of online retailers in real-time in order to create a seamless, branded, and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful. Online shoppers are happier, complain less, and buy again more.
Shipup works with more than 500 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).
- ✊ Ownership
We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.
- 💡 Initiative
Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success and places an obligation not to stifle it.
- 👨👦 Empowerment
We encourage those below us to take action and support them if they make mistakes. We explain what we want to be accomplished and allow flexibility in how it is accomplished.
- 🧸 Caring
Being concerned about our co-workers, our customers and the customers of our customers.
- 🏋️ Ambition
Always looking at the bigger picture and having a strong desire and determination to succeed.