About
At Shipup, our mission is to create a seamless, proactive and branded post-purchase experience for online retailers. 🛍
If you are used to buying online, you probably already went through the experience of losing your nerve for an order that encounters multiple incidents. For online retailers, a poor post-purchase experience is a costly nightmare: it drags down customer satisfaction, online reputation, and repeat purchase rate while inflating the volume of complaints at customer support.
Shipup is a SaaS company that tracks in real-time the orders and deliveries of online retailers in order to create a seamless, branded, and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful. Online shoppers are more satisfied, they complain less and buy again more.
The company has been created at the end of 2016 by Romain, Terence and Quentin : 3 co-founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane.
Shipup works with more than 400 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).
Our values
✊ Ownership
We choose to be here and to do what we do. We are responsible for our objectives and the output of our work.
💡 Initiative
We are taking action without direction from above to improve our knowledge and solve problems. Initiative is a key reason for success and places an obligation not to stifle it.
👨👦 Empowerment
We encourage those below us to take action and support them if they make mistakes. We explain what we want to be accomplished and allow flexibility in how it is executed.
🧸 Caring
We are being concerned about our co-workers, our customers and the customers of our customers.
🏋️ Ambition
Always seeing bigger and having a strong desire and determination to succeed.