Head of Academic Programs

  • Remote Work
  • Freelance
  • Start Date: 01 July 2022
  • Apply Now


NaTakallam ("We Speak" in Arabic) is an award-winning, social enterprise that delivers quality language-learning, translation, and cultural exchange services, by vetted and highly skilled refugees, displaced persons and their host communities worldwide.

To date, NaTakallam has enabled displaced people to self-generate more than US $1,500,000 in income. NaTakallam’s 100+ translators and tutors have worked with 10,000+ individual users in 100+ countries, as well as 200+ companies and organizations, including WeWork, Buzzfeed, The HP Foundation, IRC, Save the Children, among others.

Job Description

Job purpose

To grow and strengthen NaTakallam’s educational partnerships focused on bringing language learning and cultural exchange to students (primary, secondary and higher education) around the world. These partnerships serve to create an ongoing flow of income opportunities for NaTakallam’s displaced Conversation Partners (CPs) and support the financial sustainability of the Academic Programs Department.

Key Performance Indicator (KPIs)

Income generated from education clients, Schools and Universities (Primary)
Number of academic partnerships
Retention rates of education clients
Number of students served
Number of sessions per month
Student and client satisfaction (through surveys)

Duties and responsibilities

Further develop services and approaches to best meet the needs of clients and NaTakallam’s operational capacity

Lead efforts to further develop educational programming for a multitude of age groups
Support Tech Manager in efforts to implement tech solutions meeting the needs of all stakeholders in the department
Implement strategies recommended by 3rd party consultancies to improve financial sustainability of educational programming offered by the department

Manage the administration of a growing department

Develop annual objectives and key performance indicators
Develop and maintain annual and quarterly budgets and sales predictions
Maintain databases with financial and legal information relevant to current and previous clients via Airtable
Supervise 2 Education Coordinators and department interns
Lead regular check-ins, meetings and workshops for Education Coordinators and interns when relevant
Address issues and inquiries from Conversation Partners when needed

Lead outreach to secure new partnerships and education institution clients in the U.S. and around the world

Spearhead outreach, sales calls and demos with potential institutional clients through Salesmate
Find “out of the box” solutions to 3rd party funding needs of educational institutions
Work with marketing department to improve and maintain “Academic Programs” section on website
Work with Education Coordinators to improve visual materials on a yearly basis through Canva
Identify strategic events and conferences for the department to attend
Speak on behalf of NaTakallam at virtual and in-person events

Support and expand institutional and donor partnerships

Maintain relationships with current institutional partners, who provide financial and/or programmatic support to the department (including Qatar Foundation International and Teens of Color Abroad).
Maintain up-to-date grant reports
Lead partnership proposals and grant applications

Support current academic partnerships and program implementation

Maintain high-level understanding of ongoing partnerships with academic institutions
Manage scholarship administration to relevant clients
Support Education Coordinators in addressing larger scale customer support issues and needs
Monitor and evaluate student and client satisfaction in order to inform department strategy
Lead regular Conversation Partner trainings and workshops in tandem with Education Coordinators per feedback from clients

Preferred Experience

Required Qualifications

Relevant B.A. or B.S. degree minimum
3-5 years of experience in education, management, partnership building, and/or other relevant fields
Strong familiarity and network with the U.S. education system
Strong program/project management experience
Experience in team management
Strong written and verbal communication skills
Self-learner/independence in work style
Comfortable working in a star-up environment
Comfortable working with an international and remote team
Experience with Google Workplace and Microsoft Office
Fluency in English required

Bonus Qualifications

Sales and Outreach Experience
Experience with Airtable and/or Nifty
Familiarity with international education systems
Passionate about refugee issues
Remote work experience
Second language skills, especially Arabic

Recruitment Process

Compensation and Logistics

The position is a remote-based, contractor role (Around 25-30hrs a week)
Flexible work hours, but must be available to connect regularly with colleagues and partners in various time zones across the US, Europe, and the Middle East typically in the morning
Occasional travel for US based conferences, events and international team retreats annually
Result-based rather than time-based—meaning the goal is to hit targets rather than work a set number of hours.

Additional Information

  • Contract Type: Freelance
  • Start Date: 01 July 2022
  • Location: Globe, United States (85501)
  • Education Level: Master's Degree
  • Experience: > 5 years
  • Possible full remote