Customer Care Expert Intern

  • Paris
  • Internship
  • Start Date: 01 July 2021
  • Apply Now

About

Joko is a fast-growing French startup that brings FinTech into the world of rewards. We allow our users to be automatically rewarded on their daily spendings at Uber, Monoprix, Starbucks and many others.

Our ambition is to deliver a best-in-class experience to millions and millions of users, in France today, and around the world soon!

Joko was created in 2018 by Xavier Starkloff, Alexandre Hollocou and Nicolas Salat-Baroux. They wanted to reward everyday spendings with a completely new approach in this industry: effortless, centralized and personalized.

Since then, we have already reached great milestones:

  • 700k+ users
  • 1000+ merchant partners
  • €3 billion transactions processed
  • €12M+ raised from European investors
  • 30 team members, and counting

Who we are looking for

At Joko, we are looking for people who want more than a job. People who are willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning.
We want people who are talented, optimistic and fun: setting the bar high and willing to give feedback, but not taking themselves too seriously.

Good to know

  • Open remote policy, you can work from wherever you want (from San Francisco to Saint Marcellin)
  • Offices in the very heart of Paris (Châtelet)
  • The latest in Apple's equipment
  • And a lot of fun: team drinks, off-sites!

Job Description

At Joko, we care. From engineering, to product, sales and marketing, every member takes the time to respond to our users’ requests. Why should we all care? By responding to user feedbacks on a regular basis, each team ensures that Joko is as close as possible to our users’ expectations and delivers the best user experience ever. Caring is part of our culture. It defines the way we work together, the way we talk to our users and the way we want to grow. If you share our vision, this job is for you.

We are looking for talented people who are willing to build the most amazing rewards experience for consumers while keeping growing their own skills and expertise.

As Customer Care Expert, you will be Joko ambassador to our users, and their voice inside Joko. You will report to the Head of Customer Care and you will contribute significantly in driving the company's success by making sure the users' requests are taking care of and growing a best-in-class Customer care service.

Your responsabilities? SPREAD THE LOVE

  • You interact in writing with the users on a daily basis, and make sure they feel listened and happy
  • You report precisely bugs encountered by our users so that our technical team can resolve them quickly
  • You share each user's feature requests, or their feedbacks, to help the product team adjust the product roadmap
  • You respond to all user’s requests and comments on social media
  • You will regularly interact with our partners to solve users' requests as fast as possible
  • You will help improve current processes
  • You will help each Customer Care Expert delivering a highly qualitative work regarding their specialization (product management, affiliation management, banks management, social management, care operations management)

Preferred Experience

  • You have best-in-class levels of English and French
  • You have already had a first professional experience
  • Your empathy is (wait for it) legendary and you genuinely love to help others
  • You know how to find the right words to fit to each and everyone
  • You are a structured, rigorous person
  • You are self-efficient, and you don’t mind getting your hands dirty
  • Your patience defeats ours without a doubt
  • You are eager to learn, and ready to commit to a fast growing startup

A first experience in customer service isn’t mandatory if you have the right mindset! Show us what you’ve got!

You should definitely contact us if

  • You know Joko like the back of your hand
  • Your ex-colleagues already regret your sense of humor and joyful state of mind

If you join us, we will

  • Make sure that your learning curve is constantly growing so that it will meet both job expectations and your own long-term goals
  • Help you to take control of major productivity and customer management tools
  • Let you some time every month to work with other team members by joining squads composed by members from different team to work on transversal projects
  • Allow you to work remotely whenever you need or wish to
  • Make sure we have fun working together on the long run

Recruitment Process

  • 15-min call for background check with one of the Customer Care Experts
  • Technical test (1h30 remotely)
  • 45-min personality assessment call, with the Head of Customer Care and another Customer Care Expert
  • 45-min call with 2 founders
  • Reference calls

Additional Information

  • Contract Type: Internship (Between 5 and 6 months)
  • Start Date: 01 July 2021
  • Location: Paris, France (75001)
  • Possible full remote
  • Salary: between 500€ and 1000€ / month