Client Strategy Manager

  • Paris
  • Full-Time
  • Start Date: 01 November 2021
  • Apply Now


Founded in 2013 by two PhDs in Artificial Intelligence, Heuritech is changing the paradigm for AI in fashion. Using trend forecasting technology, Heuritech empowers brands to better anticipate demand, manage inventory, produce sustainably, connect with consumers, and pull ahead of the competition.
With 45 employees, Heuritech has an office in Paris, with clients in the luxury, fashion, and sports industries, including Louis Vuitton, Havaianas, Moncler, and more.
Heuritech is backed by French VCs Elaia and Serena, as well as private investors. With 4M€ fundraising in 2019.
Brands can marry the magic of data and creativity to plan collections with more efficiency and confidence. We walk hand-in-hand with designers, merchandisers, and marketers toward their digital transformation for a more streamlined and sustainable fashion industry by better planning collections to address consumer desires and avoid overstock and waste.

Our clients: Louis Vuitton, Dior, adidas, Paco Rabanne, Moncler, Havainas, Joe Fresh, Landmark...

Job Description

You will build, grow and deepen our customer relationships to ensure our customers’ are being successful in their use of Heuritech Solutions. Success team’ activities include Account management activities, insights exploration, project management and development a culture of customer success within the company.

Your role in details

  1. Account strategy & Change management
    • Be responsible and manage your client portfolio
    • Define a tailored change management strategy to guide our clients in their digital transformation
    • Guide each client to generate valuable, actionable insights; Mentor customers' ability to become "insight hunters" within the solutions
    • Build a strong relationship with our clients; find and manage « Champions » at client’s side ; identify risks and develop mitigation plans

  2. Adoption booster
    • Define account strategy plan and develop product adoption within each client in their different teams, using use case developed
    • Help identify and develop business case for cross-sell, up-sell, in close link with sales team

  3. Internal client advocate
    • Collect customer requirements; Evaluate them and coordinate clients’ brief with the technical team
    • Ensure good execution of client project: support Product, data or technical team for project completion

Why join Heuritech ?

• Heuritech aims to be the SaaS revolutionizing the fashion industry, and you will participate to the construction of this offer & exponential growth
• Your client and prospects are top executive from leading fashion actors
• Deal structure is complex but challenging
• Our office is located in Paris 2e

Preferred Experience

• You have a first successful experience within Account Management or Consulting firms, with a focus on change management; experience in a Saas or retail company is a plus
• You have excellent communication and presentation skills
• You are proactive, willing to bring continuously insights and value to your customer portfolio
• You have a strong interest in fashion, apparel, retail and technology
• You are passionate and a great team player; at the same time, you have a “client first” mindset
• Fluent in English and French; Italian is a plus

Recruitment Process

  • Motivation call with Head of Client Success
  • Use case presentation
  • Discussion with Heuritech CEO and COO

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 November 2021
  • Location: Paris, France (75002)
  • Education Level: Master's Degree
  • Experience: > 3 years
  • Occasional remote authorized