Customer Success Manager

  • Station F
  • Full-Time
  • Start Date: 01 January 2020
  • Apply Now

About

CloudSkiff is a software company founded in 2019 by 3 experienced entrepreneurs.

We're on a mission to build the best DevOps tool that manages the lifecycle of complex infrastructures like Kubernetes (from automation to optimization) with clean infrastructure-as-code (Terraform to start with).

As a team, we value humility, discipline, listening and enthusiasm to solve major problems around complex cloud infrastructures.

We are based at Station F, a great energizing place and the world's biggest startup campus.

Job Description

We are looking for an exceptional Customer Success Manager to build our Customer Success Team that will be responsible for the success and long-term growth of our customers. The Customer Success Manager is a perfect role for someone who has some technical expertise, loves helping customers solve problems, maximize the value they receive from our solutions, and can drive adoption through scalable efforts.

The Customer Success role at CloudSkiff plays a pivotal role with our customers. The team is responsible for ensuring customers are getting value from our platform and helping to identify ways we can help a customer solve business problems. You’ll act as a trusted advisor and ambassador for CloudSkiff.

What you’ll do:

  • Work closely with customers to help them resolve issues
  • Drive the adoption and growth of CloudSkiff with a focus on providing insights and information that will aid the customer in their experience with CloudSkiff
  • Understand the technical and business challenges of our customers and advise them on how to best use the CloudSkiff solution.
  • Be the voice of the customer as you partner with engineering, marketing, product and sales to deliver best-in-class customer experience

Preferred Experience

  • 2-5 years B2B customer success, consulting, pre-sales, support or product management experience in the software industry in a customer facing role
  • Excellent written and verbal communication skills
  • Strong time management with the ability to balance multiple deliverables while working in a high volume environment
  • Technical mindset and passion to learn about cloud infrastructure, devops tools, software development, and interacting with devops, ops and developers
  • Growth mindset, intellectually curious and ambitious with innovative ideas to inspire customer loyalty and adoption
  • Ability to manage and maintain a high volume of customers
  • Experience in the DevOps tooling industry (CI/CD, Monitoring,...) is a plus

Recruitment Process

  • First Interview
  • Test
  • Interview with the CEO
  • Interview with the team

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 January 2020
  • Location: Paris, France ()
  • Education Level: Master's Degree
  • Experience: > 2 years
  • Possible partial remote