Business Operations Manager

  • Station F
  • Internship
  • Start Date: 06 January 2020
  • Apply Now

About

Founded in 2018 and based in Station F, Paris, Bigblue is creating a unified tech platform for brands to build their logistics.

Bigblue picks and connects the world’s best logistics service providers. In a matter of days, small brands join Bigblue and setup their first logistics. Scale-up brands leverage our network to ramp up their operations. To all of them, Bigblue means lower costs, faster deliveries and increased visibility while keeping control.

More than 60 brands have trusted us with their logistics since the beginning of our humble but ambitious journey. Now that we've reached product-market fit, we are scaling our team to continue shaping the future of logistics.

Job Description

As a Business Operations Manager, you'll be in charge of taking Bigblue's service to the next level of operational excellence. You will work closely with other members of the Operations Team to deliver exceptional customer experience and contribute to our product's roadmap.

CREATE & OPTIMIZE PROCESSES

  • Manage the relationship with our providers, build trust, monitor their performance and escalate issues as needed
  • Build an expertise on e-commerce delivery operations and drive continuous improvement in performance.

GROW THE BUSINESS

  • Seek operational solutions that scale. Your missions will directly impact our clients' growth.
  • Promote and develop internal processes which are receptive and adaptable to our clients' business evolutions

IMPROVE THE CUSTOMER EXPERIENCE 🥳

  • Identify and execute on opportunities for improving customer experience and reducing operational costs
  • Work in collaboration with Bigblue's founders, sharing feedback you daily receive from clients and partners

Preferred Experience

WHAT YOU'LL NEED 🙌

  • Language: 🇬🇧 🇫🇷 you're fluent in spoken and written English & French
  • Experience: you have at least one previous experience in logistics or operations
  • Organizational skills: you are a hustling multi-tasker, able to balance attention to detail with swift execution
  • True team-player: you're strong at working in teams and empower others
  • Operations-driven: you are always willing to roll up your sleeves and take on something hands-on
  • You have exceptional written and verbal communication skills

BONUS POINTS FOR 🥇

  • Entrepreneurial spirit
  • Passion about digital and making life simpler with technology
  • Challengers: you like solving new problems and are never settling for how something ‘has always been done’
  • Fluency in a third language

PERKS 🎰

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • You'll be working at an early stage startup and be in charge of impactful missions
  • You'll work in Station F, the biggest incubator in the world, and will have access to weekly talks by C-levels and successful entrepreneurs.
  • Wanna learn? In the Ops team, we organize weekly learning sessions and encourage any learning opportunity that makes you grow!
  • We are a team of foodies, so every single day, lunch is on us. Better said, we're cooking so you'll have access to great food all day long!
  • A potential hiring at the end of the internship 😍

Additional Information

  • Contract Type: Internship (Between 6 and 6 months)
  • Start Date: 06 January 2020
  • Location: Paris, France (75013)