Customer Success Manager - SaaS startup 🦄

  • Paris
  • Full-Time
  • Start Date: 10 April 2022
  • Apply Now

About

Who are we? 🚀

We are a team on a mission to inspire, enable, and reward peak business performance.

One of the major growth drivers for a company is to build a strong Sales Performance Management & Compensation plan tied to the company objectives. Despite that, few companies are agile on this domain and know how to improve the company growth efficiently.

Amalia is a SaaS platform looking forward to helping companies simplify compensation management, empower salespeople and drive top-line growth.

We are supported by Business Angels and top-tier VC iD4 Ventures to build the first steps towards this goal and reach Product-Market Fit. Our first customers include: Swile, The Fork, Mirakl, Openclassrooms, CurrencyCloud, Getronics, Visable, AB Tasty, iAdvize, Livestorm, Rakuten...

Job Description

What’s the challenge? 🙈

Directly working with one of our co-founders, your main mission will be to help us increase client satisfaction and prevent churn. You will own and nurture client relationships throughout the client’s life cycle.

We are almost starting from scratch with the ambition to align the strategy with the sales teams of fast-growing companies. With passion and kindness, our product will aim to make our customers happy. As a flat organisation with one leader per project, we are moving quickly!

We work with Agile SCRUM methodology process, and you will take part in each SCRUM ceremony: daily, planning, co-design, build, test, ship and retrospective to ensure continuous improvement.

We are a Client-first company, so CSM role is playing a central role in our success.

As this is a new position, you will have the opportunity to work and co-create on customer support, on-boarding, customer training, services and renewals.

Joining the Amalia adventure means working with our values: Ambition, Care, Autonomy and Transparency 😍

Preferred Experience

Who are you? 💎

We are looking for someone who has a passion for empowering clients and a love for SaaS. You are willing to directly interface with customers to understand and help guide usage of our platform and ensure we meet their business needs. Additionally, you will be instrumental in up-sell/cross-sell opportunities.

  • First, you are a kind and friendly person.
  • You believe in our mission and have a strong entrepreneurial spirit.
  • You are curious and eager to learn and share with your teammates.
  • You are a problem solver and you care about bringing innovative yet simple solutions.
  • You like to have responsibilities and own your projects.
  • You like being challenged and you seek to constantly improve yourself.

Your skills 👨‍💻

  • Experience: You already have significant experience in customer success or account executive position in a SaaS BtoB mid +. Thus, you are familiar with onboarding, training, churn, retention, upsell/cross-sell and/or you have significant experience in the CSM field. You are comfortable with complex Excel/Spreadsheets & macros.
  • CSM: You are a likable person who can build rapport with customers of all levels of technical experience. Organizational skills and ability to juggle several requests and clients at once.
  • Qualities and state of mind: "test and learn", “data oriented” spirit and dynamic personality;
  • English: Strong written and oral communication skills.
  • Bonus: You have experience with Sales ops or Finance ops familiarity. Basic accounting/finance understanding. Basic technical knowledge (SQL/database, light coding, etc...) is a huge plus.

Apart from these few essential qualities, it is above all your motivation and your ability to work in an async team that interests us 😉

Recruitment Process

A fast recruitment process 🤝

30 min call with one member of the team.
Half-day at the office : technical test + fit interview. (Remote during covid-19)
Call with one of the co-founders.
Call with the team

It won’t take more than 2 weeks between your application and the final response + you will always get feedback, no matter what the decision will be.

Send your résumé (no need for cover letter) at : jobs@amalia.io with [APPLICATION] in the subject line.

What do we offer? 🔥

A calm environment where you can focus on doing great work. We are a multi-based company with our office in Lille at Euratechnologies and in Paris at Station F, two terrific european accelerators.
We work mostly remotely but we meet at least once a week at the office to share teamwork and good times all together (when not COVID).

Competitive salary : depending on profile, with variable pay tied to the company objectives.
Opportunity to be among the first hires, and to help us build a great and strong company !
We also offer equity.

Additional information 📝

Type of contract : CDI
Start date : ASAP
Remote friendly.

Amalia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Additional Information

  • Contract Type: Full-Time
  • Start Date: 10 April 2022
  • Location: Paris, France (75013)
  • Education Level: Master's Degree
  • Experience: > 2 years
  • Possible full remote