Customer Success Manager UK

About

AB Tasty is a customer experience optimization and feature management company. We help brands build better user experiences and unlock new levels of possibilities, faster. Thanks to our 2 platforms (AB Tasty and Flagship by AB Tasty), our ambition is to reinvent the way Marketing, Product and Tech teams develop Product (websites/app) by easily shipping new features & messages.

We have :

  • 1000 customers, including Le Bon Coin, Cdiscount, Carrefour …
  • 250+ employees in 7 countries on 3 continents (Americas, Europe, Asia)
  • Raised $64 million to grow globally

Job Description

AB Tasty helps build the internet of the future by allowing brands to address their users in a personalised way. Images, messages, page structure... everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. AB Tasty is about helping the brands sell better, by creating more positive consumer and better user experiences across all of their digital properties. We must be on to something, since we're proud to say we have:

·      900+ customers, including Cartier, Clarins, L’Oreal, Jaguar and Landrover, and Sephora

·      240+ employees in 7 countries on 3 continents (Americas, Europe, Asia)

·      Raised $64 million to grow globally

·      Bonus: we're nice, too, we promise!

Upon joining AB Tasty, you will become part of our UK Customer Success team. You will work closely with them to ensure our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests. 

What you will do

  • Be responsible for the management of your client portfolio following implementation
  • Help build loyalty by creating excellent relationships with clients
  • Brainstorm and suggest Conversion Rate Optimisation experiments and personalisation campaign ideas with clients
  • Assist clients in creating campaigns by working closely with the technical team
  • Analyse and identify new areas for optimisation following data analysis
  • Maximise your portfolio’s expansion while minimising churn
  • Undertake operational and methodological training for major accounts
  • Help the sales team with the on-boarding of new clients (proof of concepts, technical support, determining the most suitable solution for the customer, presentation of products and services)
  • What we are looking for

  • University degree in Business, Economics, IT, Marketing, or similar
  • Minimum of 2-3 years working experience in a related field
  • Excellent verbal and written communication skills in English
  • Analytical thinker who is able to translate complex data into profitable marketing plans
  • Knowledge of HTML, CSS, and JavaScript is a bonus
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
  • Ability to travel
  • Additional Information

    • Contract Type: Full-Time
    • Location: London, United Kingdom (WC1X 8HN)
    • Experience: > 3 years