Customer Success Manager - France

About

AB Tasty empowers teams to build optimization roadmaps that delight users and yield maximum results. By analyzing thousands of customer journeys, AB Tasty helps companies better understand user behavior, identify and correct points of friction on their websites, and create personalized web experiences—all in the service of increasing conversion rates.
AB Tasty isn’t about helping brands push a hard sell. Theyr’e about helping them sell better, by creating more positive consumer and user experiences across digital properties.
They must be on to something, since they are proud to say they have:

  • 900+ customers, including Le Bon Coin, Cdiscount, Carrefour …
  • 240+ employees in 6 countries on 3 continents (Americas, Europe, Asia)
  • Raised $24 million to grow globally
  • Bonus: they're nice, too.

2 prerequisites if you want to join the AB Tasty team:

  • Be a genuinely kind person! (they take this one seriously, it's half the battle in the recruitment process)
  • Have a passion, whatever it may be :).

Job Description

AB Tasty (www.abtasty.com) is the customer experience optimization company several times rated as one of the Best Places to Work. We help build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure... everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. AB Tasty isn't about helping brands to push a hard sell. We're about helping them sell better, by creating more positive consumer and better user experiences across all their digital properties.

As member of the french Customer Success Team, you are responsible for guiding and advising your clients the best way, to make the most out of AB Tasty solutions while working in close collaboration with sales, account management, and technical teams.

📍Contract & Location

  • Permanent full-time contract
  • Paris 🇫🇷 Office: 19 rue Michel Le Comte - 75003, with a smooth remote work policy (up to 3 days a week)
  • 👀What you will do

  • Be responsible for the management of a customer portfolio following implementation
  • Help build loyalty by creating an excellent relationship with existing customers
  • Undertake operational and methodological training for major accounts
  • Support clients in creating and implementing tests and personalization campaigns
  • Analyze and identify new areas for optimization following data analysis
  • Maximize your portfolio’s expansion while minimizing churn and contraction
  • Help the Sales team with the on-boarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services)
  • 🎁What we offer

  • Huge impact. AB Tasty is only as great as our team. By closing deals with huge brands, you’ll have a direct impact on the company’s success.
  • The opportunity to unleash your creativity. You’ll be free to use your imagination to envision and implement a sales strategy to close deals, as long as client satisfaction comes first.
  • No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility of your tasks. You’ll have every incentive to make a real impact.
  • International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English.
  • Continuous education. We offer many opportunities for each employee to learn and grow  from a mix of professional and non professional topics (a few examples of our permanent or latest classes: French lessons, blockchain, coding lessons, mental health coaching, vegan cooking, …).
  • Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
  • Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year with employees from all countries gathering for 2 days of fun.
  • Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping.
  • Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.
  • 🕵️What we look for

  • University degree in Business, Economics, IT, Digital or Marketing
  • Minimum of 2-3 years working experience in a related field or as customer success/account manager for a Saas Company
  • Fluent in French + excellent verbal and written communication skills in English
  • Analytical thinker who is able to translate complex data into profitable marketing plans
  • Knowledge of HTML, CSS, and JavaScript
  • Interest in UX, e-commerce, analytics or CRO
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
  • Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75003)
    • Experience: > 3 years