Account Manager

About

AB Tasty empowers teams to build optimization roadmaps that delight users and yield maximum results. By analyzing thousands of customer journeys, AB Tasty helps companies better understand user behavior, identify and correct points of friction on their websites, and create personalized web experiences—all in the service of increasing conversion rates.
AB Tasty isn’t about helping brands push a hard sell. Theyr’e about helping them sell better, by creating more positive consumer and user experiences across digital properties.
They must be on to something, since they are proud to say they have:

  • 900+ customers, including Le Bon Coin, Cdiscount, Carrefour …
  • 240+ employees in 6 countries on 3 continents (Americas, Europe, Asia)
  • Raised $24 million to grow globally
  • Bonus: they're nice, too.

2 prerequisites if you want to join the AB Tasty team:

  • Be a genuinely kind person! (they take this one seriously, it's half the battle in the recruitment process)
  • Have a passion, whatever it may be :).

Job Description

As part of the CLIENT team the Account Manager is responsible for the continued support of our clients and finding the best way to increase value and revenues with them through further service and product sales and the best ways to make the most out of AB Tasty solutions.

What you will do :

  • Manage a global portfolio of clients < 23 000 k $ ARR
  • Drive revenue by growing existing accounts, through upsell and cross-sell of services and products
  • Identify accounts with high growth potentialBe responsible for the management of a customer portfolio following implementation
  • Communicate and identify ROI for clients to show cost/benefit example to clients
  • Help build loyalty by creating an excellent relationship with existing customersNegotiate and close sales cyclesUndertake operational and methodological training for major accounts
  • Support clients in creating and implementing tests and personnalisation campaigns
  • Analyse and identify new areas for optimisation following data analysisPut into action the projects desired by the company on this slice of the portfolio: Brooklyn, Automation, automated payments...
  • What we are looking for :

  • Minimum of 1-2 years working experience in a related fieldSolid grasp of CRO concepts and techniques
  • Excellent verbal and written communication skillsAnalytical thinker who is able to translate complex data into profitable marketing plansKnowledge of HTML, CSS, and JavaScript
  • Strong soft skills: energetic, enthusiastic, self-motivated, open-mindedProven experience implementing customer retention initiatives, achieving high retention rates and client satisfaction
  • Good Knowledge of negotiation techniques and the ability to deal with decision makers, mostly Heads of Marketing and Product Departments
  • Strong attention to detail, able to anticipate and identify problems
  • Get the things done philosophy
  • Additional Information

    • Contract Type: Full-Time
    • Location: Paris, France (75003)
    • Experience: > 1 year